Service Technician - Cardinal Towne

About the Role

Our Service Technicians are a crucial part of the property’s facilities maintenance team, reporting to the Service Manager or Senior Service Manager. This role involves performing maintenance tasks, executing work orders, and supporting preventative maintenance efforts to ensure the property is well-maintained for our residents. The ideal candidate will have strong attention to detail and a commitment to safety and cleanliness. At ACC, there are always opportunities to gain new certifications and grow in your facilities maintenance career—whether it is supporting nearby properties or through on-the-job training.

Serve as an American Campus representative and liaison in all interactions. Certain activities involved in this position may be photographed and/or video and audio recorded for quality control and/or training purposes.

Responsibilities

• Perform work orders in a timely manner, ensuring quality and efficiency.
• Close out work orders in the system, including using system tools for tracking.
• Assist in property turn process and coordinate with vendors for efficient execution.
• Execute preventative maintenance tasks as assigned to maintain property operations.
• Conduct inspections of public areas and resident apartments to ensure maintenance standards are met and sustained.
• Safely operate, maintain, and repair all facility equipment, adhering to safety protocols and best practices.
• Assist vendors by escorting them on-site and facilitating their work as needed.
• Maintain clean and orderly shop, storage, and back-of-house environment, ensuring all tools and supplies are organized.
• Assist with coordinating vendor services such as snow removal and landscaping.
• Assist with curb appeal, trash collection, and cleaning as assigned.
• Other duties as assigned by supervisor.

Requirements

• Experience in residential facilities maintenance, including apartment maintenance or related field.
• Strong attention to detail and commitment to safety and cleanliness.
• Ability to work independently while following established processes and safety standards.
• Willingness to develop skills and grow within facilities maintenance operations.
• Must be available for after-hours on-call rotation and prepared to respond to inclement weather situations.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Regularly required to talk, hear, stand, walk, use hands to finger, handle, or feel, and reach with hands and arms.
• Occasionally required to sit, climb or balance, stoop, kneel, or crouch.
• Must be able to lift and/or move up to 50 pounds.
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment

This job operates in a professional environment with a moderate noise level. The role is subject to an after-hours on-call rotation.

Benefits

• Dental and vision insurance
• 401(k) with employer matching
• Medical and dependent care Flexible Spending Accounts (FSA)
• Life insurance
• Sick leave
• Paid time off
• Paid pregnancy and childbirth leave
• Paid paternity leave
• Health insurance
• Health Savings Account (HSA) with employer matching
• Short-term and long-term disability

Perks

• Preferred membership pricing at local and national companies
• CoreGiving volunteer days
• Referral program
• Charity matching program