Service Technician (Automatic Door Industry)

About the role

Your expert partner for pedestrian door service and installation, our company was built on quality products and long-term customer partnerships. Our certified AAADM inspectors have over 50 years of product knowledge and service and repair all makes and models of automatic doors and windows from all manufactures. 24/7 service is available to meet your after hour needs in our designated and expanding coverage areas in North Carolina Central and Eastern Pennsylvania, Virginia, West Virginia, Maryland, New Jersey, Louisiana, Texas. We also have operations in Canada through our Horton Automatics of Ontario servicing greater Toronto, the Ottawa Valley and Southern Ontario.

Responsibilities

• Assist and perform maintenance efficiently and effectively on door equipment including automatic doors, entrance doors, handles and closers.
• Learn to diagnose faulty equipment and apply knowledge of functional operation of unit and systems to identify the extent and cause of malfunction.
• Work with dispatch team and other departments.
• Understand the safe use of equipment and tools in compliance with OSHA standards.
• Completes work orders on computer-based documents according to established procedures.
• Project a positive image when interacting customers, employees and management in a cooperative, supportive and courteous manner.
• Communicate and work with the parts and sales departments to ensure the customer’s needs are being met; immediately report any potential customer issues that need to be addressed and communicate positively and courteously with our customers.
• Travel throughout coverage area during workday.
• Drive safely and efficiently from point to point in service area.
• Proactively support our safety program and initiatives, comply with all safety policies and procedures and ensure utilization of safe work practices on site, in the warehouse and in the office.
• Performs work in a variety of customer environments including exposure to elements and in-climate weather.
• Performs all other duties assigned.

Qualifications

• High school diploma or GED required
• Mechanical and electrical skills required; troubleshooting experience
• Ability to read and interpret safety rules, manuals, and procedures; write basic reports; and communicate clearly with customers and team members
• Able to perform basic math and read a tape measure
• Strong problem‑solving skills with the ability to follow written, verbal, diagram, or schedule-based instructions
• Valid driver’s license required; must obtain AAADM certification (ANSI 156.10 & 156.19) within six months of hire

Physical demands: While performing the duties of this job, the employee is regularly required to reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee frequently is required to stand; walk; and use hands to finger, handle, or feel. The employee is occasionally required to sit. The employee must frequently lift and/or move up to 100 pounds and occasionally lift and/or move up to 150 pounds. A two-person lift is required for anything 50 pounds and more. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. Must be capable of working at heights to service doors and operators using ladders.

Work environment: While performing the duties of this job, the employee works in many different environments including hospitals, pharmaceuticals facilities, business offices and retail locations and is regularly exposed to moving mechanical parts and outside weather conditions. The employee is frequently exposed to wet and/or humid conditions, fumes or airborne particles, extreme cold, extreme heat, risk of electrical shock, and vibration.