Service Technician

About the role

The role performs in-shop repair and maintenance of rotating equipment, including pumps, motors, gearboxes, mixers, and similar equipment used in water, wastewater, and industrial applications. This role is responsible for diagnosing problems, disassembling and reassembling equipment, testing repaired units, preparing repair parts lists, maintaining service records, and assisting with field service work when needed.

Key Duties And Essential Functions

• Inspect, test, diagnose, disassemble, clean, repair, reassemble, and test pumps, mixers, motors, gearboxes, and related equipment.
• Prepare bill of materials for equipment refurbishment and repair.
• Use hand tools, hydraulic equipment, overhead cranes, forklifts, hand trucks, and other shop equipment safely and properly.
• Haul equipment to and from the shop as needed and secure equipment for transport.
• Clean work areas, tools, machines, and equipment.
• Aid with field repairs and service work as required.
• Prepare written service reports and maintain repair and service records.
• Communicate with the Service Manager and other staff by phone and email regarding repair status and service needs.
• Promote company products and services during customer interactions when appropriate.
• Perform other related duties as assigned.

Required Qualifications

• High school diploma or GED required.
• 2-4 years of mechanical repair, pump repair, motor repair, shop service, or related experience.
• Ability to inspect, troubleshoot, and repair rotating equipment.
• Ability to read and interpret manuals, work instructions, and safety procedures.
• Ability to prepare basic written reports and service documentation.
• Basic computer skills, including Microsoft Office and internet use.
• Valid driver’s license.
• Ability to lift tools and equipment and perform physical shop work safely.

Physical Demands

• Lifting and Carrying: Frequently required to lift, carry, and move items, typically weighing up to 50 lbs. Heavier items may require team lifting or the use of equipment (e.g., pallet jacks or forklifts).
• Standing and Walking: Prolonged periods of standing and walking are common. The job often requires moving around the warehouse or storage areas to receive and organize inventory.
• Bending, Stooping, and Reaching: Frequent bending, stooping, kneeling, and reaching overhead to handle products or inventory on shelves.
• Using Hands and Arms: Regularly required to use hands and arms for grasping, lifting, and handling boxes, tools, or machinery. Fine motor skills may also be required for data entry or handling smaller items.
• Pushing/Pulling: May need to push or pull heavy carts, pallet jacks, or hand trucks loaded with products.
• Climbing: May involve occasional climbing on ladders or steps to reach items stored on higher shelves.
• Repetitive Tasks: Many of the tasks involved in receiving (scanning, inspecting, lifting, and moving items) may be repetitive, requiring sustained attention to detail and physical effort.

COMPENSATION AND BENEFITS

Compensation: The hourly rate for this role will be $28-$32 per hour. Dependent on experience.

• Health insurance
• 401(k)
• Dental insurance
• Life insurance
• Paid time off
• Vision insurance