Service Technician

About the role

The Service Technician role supports BissNuss and its product and service lines in municipal and industrial applications. This position covers the Ohio, Western PA, and West Virginia territories and involves travel to customer locations.

Responsibilities

• Analyze, review, and inspect findings to determine the source of problems, recommend repairs, replacements, or other corrective actions
• Coordinate problem resolution with engineering, customer service, and other personnel to expedite repairs
• Provide start-up/commissioning services or other training to customers
• Quote jobs when applicable
• Perform mechanical, electrical, and hydraulic service on products and perform adjustments
• Assist management in sales, field service, and warranty issues

Requirements

• 2+ years of related field technician experience
• A strong technical background, including mechanical, electrical, and hydraulics knowledge
• Ability to professionally communicate technical issues with customers with varying degrees of technical expertise
• Proven ability to initiate and maintain strong working relationships with internal and external customers
• Attention to detail, good organizational skills, and accuracy is a must; ability to analyze information, good problem-solving skills
• Valid driver license

Qualifications

• High school diploma or equivalent
• Valid driver’s license

Skills

• Technical proficiency in mechanical, electrical, and hydraulic systems
• Strong communication skills, both written and verbal
• Problem-solving and analytical skills
• Customer service orientation

Benefits

• Professional development opportunities
• Competitive compensation package
• Health insurance benefits
• Flexible work schedule
• Opportunities for advancement within the company

Pay

Compensation is commensurate with experience.

Schedule

The primary work hours are Monday through Friday, with work hours varying based on customer requirements.