Service Technician

About the role

Provide technical support to customers and end-users of our products. Perform product bench analysis, diagnosis, and repairs. Primary duties include troubleshooting and repairing products, and supporting hardware questions from customers.

Responsibilities

• Diagnose, test, troubleshoot, and perform bench repairs on returned products.
• Assist customers with the operation and troubleshooting of products.
• Communicate with customers over the phone or via e-mail providing technical support.
• Process customer orders, assist customers with parts requests/orders, enter information, bill out work performed, maintain service log and other departmental records.
• Calibrate and clean products.
• Perform other duties as required.

Requirements

• A.S. or equivalent in Electronics-related experience or technical training (Preferred).
• Able to read and interpret schematics.
• Working knowledge of basic test equipment, meters, oscilloscopes, and digital multimeters.
• Knowledge of soldering.
• General working knowledge of computer applications in Microsoft Office and customer order entry in an ERP system.
• Excellent customer service skills.
• Strong organizational skills.

Physical Requirements

• Able to lift 50 lbs.

Schedule

Monday - Friday, 7:30 AM to 4:30 PM

Benefits

• Medical, dental, and vision insurance.
• 401(k) with company match.
• Health Savings Account (HSA) and Flexible Spending Accounts (FSA).
• Company-paid life insurance.
• Company-paid short-term and long-term disability insurance.
• Employee Assistance Program (EAP).
• Paid time off and paid holidays.
• Ongoing training and professional development.