Service Technician

About the role

Located in Bristol, this non‑exempt position is with a well‑established, award‑winning family of Harley‑Davidson dealerships operating across the Southeast and Mid‑Atlantic regions. The dealerships pride themselves on superior customer service and are seeking full‑time, self‑motivated service technicians with a customer‑focused attitude. Local mechanics and small‑engine repair persons interested in a career change are encouraged to apply; the company will train the right candidates and provide all the tools needed to succeed.

Responsibilities

• Perform work as outlined on repair order with efficiency and accuracy, in accordance with dealership and factory standards
• Diagnose cause of any malfunction and perform repair
• Communicate with Parts department to obtain any necessary parts
• Communicate to service manager and service advisor any updates on timeline as well as completion date
• Communicate upsell opportunities to service advisor

Requirements

• MMI Graduate or 3+ years of Dealership preferred
• Knowledge in all aspects of motorcycle repair
• Own your own tools to perform service, repair and customization work in accordance to factory specifications
• Maintain technical qualifications by completing web‑based, in‑dealership training and instructor‑lead training
• Team player
• Self‑motivated
• Good communication skills
• Attention to detail
• Valid driver’s license with acceptable MVR
• Drug Free
• Acceptable background check
• Motorcycle Endorsement – FREE Riding Academy Available

Benefits

• 401(k) retirement plan with corporate match
• Paid company holidays and accrued paid time off (PTO)
• Medical, dental, and vision insurance options
• Life, cancer, accidental, and disability insurance
• Health flexible spending account
• ZayZoon Instant Earned Wages Access
• Company discounts
• Opportunities for growth and professional development

Pay

Flat‑rate pay range: $20.00 – $38.00 per flat‑rate hour, with the individual rate assigned in good faith based on technical certifications, tools, and experience. As a non‑exempt position, efficiency bonuses are available for technicians who book over 40 flat‑rate hours in a weekly period. In compliance with the Virginia Wage Transparency Act, the published range represents a genuine, good‑faith estimate based on internal compensation metrics.