Service Technician

Location: Philadelphia, PA | Schedule: Monday–Friday | Pay: $46,860 – $70,510 per year

About the role

Tennant Company is a globally recognized leader in the cleaning equipment industry with more than $1B in revenue and a 150‑year history of developing innovative, sustainable solutions. As a Field Service Technician, you will work at customer facilities to maintain, troubleshoot, and repair battery‑powered, engine‑powered, and robotic Tennant products — as well as similar competitor models. You’ll own a territory, plan your daily schedule, and serve as a key point of contact for service expectations, timelines, and future needs.

Responsibilities

• Perform preventative maintenance and resolve complex problems by troubleshooting and repairing mechanical, electrical, hydraulic systems and combustion engines on customer‑owned Tennant products and similar competitor models.
• Own your territory and plan your daily schedule, including contacting customers to schedule all service activities.
• Ensure open communication with customers regarding service expectations, timeline estimates, billing, and future service needs.
• Create and maintain records of all service activities and business reporting documentation.
• Ensure cleanliness and organization of all Tennant Company property, including the company vehicle, tools, parts, inventory, and equipment.
• Follow all safety protocols and utilize proper PPE.
• Collaborate with internal partners such as sales, customer service, technical assistance, field service support, and other technicians to support your success.

Requirements

• High school diploma or equivalent
• Valid driver’s license and ability to meet Tennant Company driving policy requirements
• 0–2 years of experience troubleshooting and repairing mechanical and electrical systems
• Ability to read and interpret electrical schematics
• Proficiency using hand and power shop tools, equipment, and diagnostic devices (multimeter, voltmeter, etc.)
• Proficiency using a personal computer, MS Office Suite, and email

Preferred qualifications

• Vocational schooling in automotive, diesel, or electrical technology
• Previous experience working on electro‑mechanical equipment systems and components (automotive, forklifts, appliances, golf carts, hospital equipment, etc.)
• Previous field service experience
• Experience working directly with customers

Physical requirements

• Must be able to lift 60 pounds (most items weigh 2–20 pounds); occasionally lift up to 90 pounds with assistance for items over 60 pounds
• Frequent sitting, standing, twisting, reaching, pushing, pulling, bending, stooping, kneeling, or squatting daily
• Driving a van to and from customer sites daily, including frequent driving time of 3+ hours per day

Benefits

• Competitive salary with performance‑based incentives
• Excellent benefits package eligible on the first day of employment
• Company service vehicle, cell phone, and tablet provided
• Uniforms and specialty tools supplied
• Comprehensive training program including ride‑along, virtual, and factory‑based training
• Multiple medical plan options
• 401(k) with 100% match up to 6%
• Paid vacation time, up to 8 paid company holidays and 3 personal holidays per year
• Dental and vision coverage
• Wellness rewards
• Robust family support programs
• Company‑paid disability and life insurance
• Full Employee Assistance Program

Pay

Base salary range: $46,860 – $70,510 per year. Posted ranges are made in good faith; Tennant Sales and Service Co. reserves the right to adjust based on experience, qualifications, and internal/external equity. The range reflects both entry into the role and future growth.

Schedule

Monday through Friday, supporting work‑life balance.