Service Technician

About the role

Tennant Company is a globally recognized leader in the cleaning equipment industry, passionate about developing and manufacturing innovative and sustainable solutions for our customers. We are committed to stewardship and creating a cleaner, safer, and healthier world. As a Commercial Service Technician with Tennant, you will diagnose equipment issues and determine what is needed to get the equipment running again.

Responsibilities

A Day in the Life: Perform preventative maintenance and resolve complex problems by troubleshooting and repairing mechanical and electrical problems on customer-owned Tennant products and similar competitor models. Own your territory and plan your daily schedule, including contacting customers to schedule all service activities, and ensure open communication with customers regarding service expectations, timeline estimates, billing, and future service needs.

• Create and maintain records of all service activities and business reporting documentation.
• Ensure cleanliness and organization of all Tennant Company property, including the company vehicle, tools, parts, inventory, and equipment.
• Follow all safety protocols and utilize proper PPE.
• Collaborate with internal partners such as sales, customer service, technical assistance, field service support, and other technicians to support your success.

Requirements

• High school diploma or equivalent
• Valid driver's license plus meet Tennant Company driving policy requirements
• 0-2 years of experience: Troubleshooting and repairing mechanical and electrical systems, reading and interpreting electrical schematics, using hand and power shop tools, equipment, and diagnostic devices, using a personal computer, MS Office Suite, and email

Preferred Experience

• Vocational schooling in automotive/diesel/electrical
• Previous experience and knowledge: Working on Electro-Mechanical Equipment systems and components, working in a field service position, working directly with customers

Physical Requirements

Must be able to lift 60 pounds, frequently lifting 30 pounds. Assistance should be provided for items weighing over 60 pounds. Frequent sitting, standing, twisting, reaching, pushing, pulling, bending, stooping, kneeling, or squatting daily. Driving a van to and from customer sites daily, including frequent driving time of 3+ hours daily.

Benefits

• Competitive Salary
• Performance-based incentives structure
• Excellent benefits package (eligible on 1st day of employment)
• Company Service Vehicle
• Cell phone and Tablet
• Uniforms
• Specialty Tools
• Comprehensive training program including ride-along, virtual, and factory-based training

Pay

$46,860 - 76,510

Posted salary ranges are made in good faith. Tennant Sales and Service Co. reserves the right to adjust ranges depending on the experience/qualifications of the selected candidate as well as internal and external equity. The salary range reflects both entry into the role and future growth.

Schedule

Monday – Friday