Service Technician

About the role

Tennant Company is a global leader in cleaning equipment, dedicated to creating a cleaner, safer, and healthier world. Our diverse workforce operates across the globe, offering a range of opportunities.

Responsibilities

• Diagnose and resolve complex mechanical and electrical issues on customer-owned Tennant products and similar competitor models.
• Plan and execute daily service activities, including contacting customers to schedule services and maintaining open communication regarding service expectations, timelines, billing, and future needs.
• Create and maintain detailed records of all service activities and business reporting documentation.
• Ensure cleanliness and organization of all Tennant Company property, including the company vehicle, tools, parts, inventory, and equipment.
• Follow all safety protocols and wear appropriate Personal Protective Equipment (PPE).
• Collaborate with internal partners such as sales, customer service, technical assistance, field service support, and other technicians to enhance your success.

Requirements

• A high school diploma or equivalent.
• A valid driver’s license meeting Tennant Company’s driving policy requirements.
• 0-2 years of experience troubleshooting and repairing mechanical and electrical systems.
• Ability to read and interpret electrical schematics.
• Experience using hand and power shop tools, diagnostic devices, and a personal computer with MS Office Suite and email.
• Frequent lifting of up to 60 pounds, with assistance for heavier items.
• Driving a van to and from customer sites daily, including frequent driving times of 3+ hours.

Preferred Experience

• Vocational schooling in automotive/diesel/electrical fields.
• Previous experience working on electro-mechanical equipment systems and components.
• Experience in a field service position.
• Direct customer interaction experience.

Physical Requirements

• Able to lift up to 60 pounds frequently, with assistance for heavier items.
• Frequent sitting, standing, twisting, reaching, pushing, pulling, bending, stooping, kneeling, or squatting daily.
• Driving a van to and from customer sites daily, including frequent driving times of 3+ hours.

Benefits

• Competitive salary based on experience.
• Performance-based incentives structure.
• Excellent benefits package including health insurance, 401(k), disability, life insurance, paid time off, and voluntary benefits.
• Company-provided service vehicle, cell phone, tablet, uniforms, specialty tools, and comprehensive training program.
• Monday-Friday schedule with a focus on work-life balance.

Pay

Base salary commensurate with experience: $51,120 - 76,920. The posted salary ranges are made in good faith. Tennant Company reserves the right to adjust ranges based on the qualifications of the selected candidate and internal and external equity considerations.

Schedule

Monday-Friday schedule with a focus on work-life balance.