Service Technician

Job Summary

This position is responsible for the service, repair, and installation of Sukup products. This role desires a high degree of communication with customers; the ability to interpret and communicate complex concepts into simple terms and problem solve. The position works closely assisting the Service Manager with assigned duties.

Essential Job Requirements

• 1-2 years related experience and/or training, or equivalent combination, relative to the application of general mechanical/technical and mathematic concepts to practical situations
• Basic computer programs; ability to use Microsoft office (Word, Excel) and Microsoft Outlook (Email)
• Experience servicing grain handling equipment or field service type work
• Hands-on mechanical experience and/or knowledge of electrical diagrams and wiring

Preferred Skills

• Demonstrated ability to multi-task, adapt to change and excel in a high-pressure environment
• Ability to read, analyze and interpret technical procedures
• Proven problem solving abilities with the ability to work without direct supervision
• Operation of a commercial motor vehicle having a gross vehicle weight rating (GVWR) of 26,0001 or more pounds and maintenance of Valid Commercial Driver’s License (CDL)
• Availability to work extended hours to work overtime and perform extensive travel
• Ability to converse with external and internal customers easily so that they can comprehend the information easily
• Write reports and business correspondence as needed

Job Duties

• Aid and/or manage installation of Sukup equipment
• Provide technical advice and information on dealer/customer installation and service of Sukup products
• Perform service/repair work on Sukup products domestically and internationally, as required
• Involvement in the quality assurance inspection and review; research and development projects and testing of Sukup products
• Aid with and/or supervise construction projects at Sukup facilities or at trade shows
• Aid with backorder and shortage deliveries
• Adhere to all safety rules, procedures and practices
• Maintain current knowledge of equipment, technology and resources related to repair and servicing of equipment
• Provide the highest level of customer service possible
• Proper, orderly maintenance of tools, equipment, manuals, work space and/or vehicle used for company business
• Operate a commercial motor vehicle; maintenance of Valid Commercial Driver’s License (CDL); and adhere to DOT regulations and guidelines
• Utilize computer skills to prepare reports and document service calls
• Develop and present Sukup product installation and service training sessions
• Extensive overnight travel and regular overtime
• Other duties as assigned