Service Technician

Sonny's Enterprises, the world’s largest manufacturer of conveyorized car wash equipment, parts, and supplies, is seeking a Service Technician to service car wash systems throughout Altoona, PA and surrounding areas. This hourly position involves up to 30% travel and requires the ability to work independently with minimal supervision.

Responsibilities

• Perform maintenance and repair of car wash systems at customer sites, ensuring all work meets company and industry standards.
• Troubleshoot and resolve technical issues efficiently, providing on‑site and remote support as needed.
• Interact with customers with courtesy, integrity, and good workmanship.
• Serve existing accounts by analyzing work orders, planning daily travel schedules, investigating complaints, conducting tests, and resolving problems.
• Maintain rapport with customers by examining complaints, identifying solutions, suggesting improved methods and techniques, and recommending system improvements.
• Complete and submit accurate, timely documentation—including Field Service Reports, Service Tickets, expense reports, mileage logs, and records of service actions—in accordance with company guidelines.
• Safeguard company and customer information and valuable equipment.
• Comply with pertinent safety codes and regulations, including OSHA standards; follow all safety protocols and wear appropriate personal protective equipment (PPE).
• Promptly report any work‑related accidents or injuries within 24 hours to designated personnel.
• Maintain customer confidence by keeping service information confidential.
• Clean and inspect company‑provided service vehicles weekly.
• Assist in training new Service Technicians.
• Contribute to team objectives by supporting colleagues and participating in company initiatives as needed.
• Maintain the highest level of skills for service of specified systems.
• Provide status updates on service work performed on‑site per sales ticket.
• Train customer personnel on equipment use.
• Perform other duties as needed that are not itemized in this description.

Qualifications

• High School Diploma/GED required; preference given to technical school graduates, automotive technicians, fabricators, and installers.
• Minimum five (5) years of hands‑on installation or construction field experience.
• Prior experience in electrical, automotive, HVAC, or welding is a plus.
• Clean driving record and valid driver’s license.
• Ability to coordinate and use power/hand tools safely.
• Willingness to travel as required (up to 30% of time).

Benefits

• 100% employer‑paid medical plan for eligible employees.
• Employer‑paid Short‑Term Disability (STD) coverage.
• Voluntary, employee‑paid benefit options including additional medical plans, dental, vision, flexible spending accounts (FSAs), Long‑Term Disability (LTD), life insurance, and a 401(k) plan with company matching contribution.