Service Technician

About the Role

SoftWave TRT is a fast-growing medical device company revolutionizing regenerative medicine with FDA-cleared shockwave therapy devices used by top healthcare providers nationwide. We are seeking a hands-on Service Technician to perform repair, refurbishment, and preventative maintenance of SoftWave shockwave therapy systems. This role ensures all equipment meets operational, quality, safety, and regulatory standards before returning to service.

This is an on-site, full-time position based in Marietta, GA. Standard day shift is Monday–Friday; occasional overtime may be required to meet service demand.

Responsibilities

• Assess incoming devices and applicators to determine the type and scope of service required.
• Perform cleaning of applicators and water cartridges upon receipt.
• Disassemble, inspect, refurbish, and reassemble shockwave therapy devices and applicators following work instructions, safety, and quality standards.
• Diagnose mechanical, electrical, and component-level issues across devices and applicators.
• Replace worn or defective parts (e.g., pressure sensors, tubing, pumps, and other electrical components).
• Accurately document refurbishments, repairs, parts used, and test results in accordance with FDA (Quality System Regulation) and ISO 13485 requirements.
• Complete data entry into appropriate systems (e.g., Excel spreadsheets, service records).
• Use hand tools, power tools, test equipment, and soldering iron safely and effectively.
• Ensure all tools and test equipment are properly maintained and calibrated.
• Perform final functional verification on each device before release to inventory.
• Maintain a clean, organized, and safe work environment; support continuous improvement efforts.

Work Ethic & Conduct

• Maintain composure, professionalism, and a positive attitude under pressure and changing priorities.
• Communicate openly, respectfully, and constructively in all interactions.
• Respond to feedback and challenges with maturity and a solutions-focused mindset.
• Embrace change, manage competing priorities, and proactively address issues before escalating.
• Work independently, exercise good judgment, and take initiative without constant direction.
• Actively contribute to team goals and foster a positive, collaborative work environment.

Requirements

• Minimum education: High school diploma or equivalent; technical certification or associate degree preferred.
• Minimum experience: 1–3 years of experience in electronics, electromechanical, or medical device repair (or equivalent hands-on experience).
• Strong mechanical aptitude and comfort working with precision components.
• Experience with hand soldering.
• Basic understanding of electrical systems, components, and troubleshooting methods.
• Ability to read and follow technical documentation, work instructions, and sanitization procedures.
• Competent in Microsoft Office programs (Word, Excel, Outlook).
• High attention to detail with a strong commitment to safety, cleanliness, and quality.

Preferred Qualifications

• Experience working with Class I or Class II medical devices.
• Familiarity with applicable regulatory requirements including ISO 13485.
• Experience working in NetSuite.
• Hand soldering certification.
• Certified Biomedical Equipment Technician (CBET) credential or equivalent.

Physical Requirements

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role.

• Sitting, standing, and walking, which may be for extended periods of time.
• Lifting and carrying, up to 50 lbs.
• Pushing, pulling, and reaching overhead.
• Manipulation of objects and materials, including holding, grasping, turning, and touching.
• Manual dexterity to handle small parts, tools, and test equipment.
• Stooping, crouching, and kneeling.
• Visual acuity, both near (clarity of vision of approximately 20 inches or less) and far (clarity of vision of approximately 20 feet or more).