Service Technician

Essential Duties and Responsibilities

• Install, service, troubleshoot, and remove alcohol monitoring and vehicle electronic devices.
• Maintain a clean, organized, and hazard-free work environment.
• Customer training sessions and provide phone support to ensure satisfaction.
• Make daily or weekly reminder calls to customers with upcoming appointments.
• Perform monthly inventory audits and assist nearby facilities as needed.
• Manage weekly work hours (≤ 40 hours/week) and communicate effectively with management.
• Uphold confidentiality, data security, and compliance with all applicable laws and regulations.
• Perform additional duties as assigned, including vehicle-to-vehicle transfers.

Qualifications

• High School Diploma or equivalent required.
• Proficient in 12-volt DC systems, such as GPS systems, remote starts, stereo, and backup camera installations.
• Skilled in wiring, connectors, and programming electronic devices and vehicle equipment utilizing diagnostics, multimeter testing, and circuit analysis.
• Experienced in servicing components such as head units, logger boxes, cameras, modems, and curly cords.
• Knowledgeable in Ignition, Starter, and Body Control Module (BCM) systems.
• Hands-on experience with vehicle dashboards and interior panels, including removal and restoration to factory condition.
• Capable of secure device mounting, ensuring concealment and clearance from moving parts.
• At least 1 year of experience in a customer-facing role, demonstrating professionalism, empathy, and effective problem-solving.
• Able to provide phone support, conduct training sessions, and ensure client satisfaction.
• Able to download log files, perform calibration updates, and deprogram devices.
• Strong communication skills with a focus on client satisfaction and technical support.
• Demonstrated ability to maintain shop cleanliness, perform vehicle-to-vehicle transfers, and support regional operations.
• Detail-oriented, with strong organizational and time management skills.
• Able to work independently and as part of a collaborative team.
• Committed to maintaining confidentiality, professionalism, and compliance with all regulations.

Other Requirements

• Valid driver’s license and reliable transportation may be required depending on location.
• Ability to pass background checks and drug screening as applicable.

Physical Demands & Work Environment

• While performing the duties of this role, the employee is regularly required to talk or hear, and frequently required to use hands and fingers to handle or feel objects, tools, or controls.
• The employee is occasionally required to stand, walk, sit, reach with hands and arms, climb or balance, and stoop, kneel, crouch, or crawl.
• The employee must occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.
• The noise level in the work environment is usually moderate.

Why You Should Join Us!

• A comprehensive health plan that includes medical, dental, and vision coverage to ensure you and your family have access to the care you need.
• A 401(k)-retirement plan with a generous company match to help you save for your future and achieve your financial goals.
• Other fringe benefits including Birthday & Anniversary bonus, company-wide discounts, life insurance, Telemedicine access, short & long-term disability, and more!

Position Summary

The Service Technician plays a critical role in supporting public safety and compliance by ensuring the reliable operation of alcohol monitoring and vehicle electronic systems. This position blends technical expertise with customer service, requiring a hands-on professional who can navigate both the automotive and electrical aspects of vehicle-based technology.