Service Technician

Key Responsibilities

• Perform assigned service, warranty, repair, and general handyman work at client locations.
• Troubleshoot issues, identify root causes, and determine whether work can be completed directly or requires a licensed or specialty trade.
• Complete minor carpentry, drywall, and painting repairs.
• Complete basic plumbing and electrical repairs within the employee's training and authorization.
• Repair doors, hardware, fixtures, cages, and kennels.
• Assist project and field teams with complex or time-sensitive assignments and provide coverage as needed.

Customer & Client Relations

• Respond promptly and professionally to service and warranty requests.
• Communicate findings, recommended solutions, timing, and job status to clients and internal team members.
• Work carefully in occupied facilities, minimize disruption, and maintain strong customer relationships.

Job Coordination & Documentation

• Organize and manage assigned work to ensure jobs are completed on time, within scope, and to client expectations.
• Cook up materials, tools, and equipment needed for each assignment.
• Document labor, materials, photos, findings, and completed work accurately and promptly.
• Escalate scope changes, specialty-trade needs, and required follow-up to the appropriate manager.

Quality & Safety

• Ensure all work meets company quality standards, applicable requirements, and client expectations.
• Follow safety procedures, use required personal protective equipment, and maintain clean, organized, hazard-free job sites.
• Report safety concerns, property damage, and unresolved service issues promptly.

Requirements

• Minimum of 2 years of hands-on experience in construction, facilities maintenance, field service, or a similar trade-based role.
• Working knowledge of commercial construction, repair, and maintenance processes.
• Demonstrated proficiency with hand and power tools and general repair work, including carpentry, drywall, painting, basic plumbing and electrical, doors, hardware, and fixtures.
• Strong troubleshooting, time management, and independent decision-making skills.
• Excellent communication and customer-service skills.
• Valid driver's license and reliable transportation.
• Able to travel to job locations throughout the Tampa area and to other locations as business needs require.
• Authorized to work in the United States without current or future employer sponsorship.

Benefits

• Medical
• Dental
• Vision
• 401K with company match
• Paid Time Off
• Recruiter/Agency Policy