Service Technician
About the Role
We are seeking motivated Service Technicians of various skill levels with a problem-solving mentality. Service Technicians diagnose issues and perform standard general repairs on drive-train components, mechanical, electrical, hydraulic, and pneumatic systems on company and/or customers’ heavy equipment across shop and field settings while adhering to all safety regulations and contributing to a positive work environment.
Responsibilities
- Participate in required safety program and work in a safe manner.
- Inspect, diagnose, troubleshoot, and locate mechanical deficiencies on Heavy Equipment.
- Come to logical conclusions and determine a repair solution based on education and experience.
- Source and order parts as needed.
- Perform repair of mobile equipment in a field environment without supervision.
- Perform welding and brazing, fabricate and modify parts, equipment, and miscellaneous structures as needed.
- Repair and/or replace all components of engine hydraulic systems, air conditioning systems, suspension systems, drive trains, electrical systems, steering, braking, material handling, and operator comfort systems.
- Maintain a thorough understanding of sense of urgency as it relates to customer satisfaction.
- Work overtime, weekends, and holidays as required to maintain customer satisfaction.
- Perform all work in accordance with established quality standards and safety procedures.
- Comply with all applicable DOT Requirements.
- Travel and work remotely as required, including overnight stays.
- Be decisive and able to recognize and support the organization’s goals and priorities.
Requirements
- General knowledge of complex hydraulic, electrical, and drive-train systems.
- Strong problem-solving and troubleshooting skills.
- Ability to diagnose and repair hydraulic, electrical, drive-train, and air conditioning systems.
- General welding and fabrication skills.
- Thorough understanding and knowledge of equipment operation.
- Thorough understanding of electrical and hydraulic test equipment.
- Ability to read, analyze, and interpret technical information from general hydraulic and electrical schematics.
- High School diploma or GED (Technical school graduate preferred).
- Experience with Volvo construction equipment or paving equipment is a plus.
- Must possess and maintain an acceptable safe driving record.
- Must be able to obtain DOT Medical Certification.
Communication Skills
- Written communication skills required to document complaint, cause, and correction of completed repairs.
- Ability to read and follow written instructions.
- Must be able to effectively communicate with supervisor and customer regarding cause and correction of machine repair.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Utilize equipment and tools required to perform repairs.
- Able to sit, stand, walk, read, talk, write, and hear.
- Continuously lift and/or move-carry up to 10 pounds; frequently up to 20 pounds; and occasionally 21–75 pounds.
- Push and/or pull up to 50 pounds continuously; up to 75 pounds frequently; and occasionally 76–100 pounds.
- Work in a shop or field environment, including extreme variable outside weather conditions (hot and cold).
- Must be able to obtain a DOT Medical Certification.
Schedule
This is a full-time, non-exempt position. Normal days of work are Monday through Friday, with variable work hours. Overtime may be required on occasion as needed.