Service Technician

What You'll Do

• Diagnose, repair, and test mechanical products returned from customers
• Assemble and test new Riverhawk mechanical equipment at the factory
• Report and follow up on identified issues with Riverhawk products
• Travel to customer sites to support Riverhawk products
• Perform field repairs on damaged mechanical products
• Oversee customer personnel during installation of Riverhawk equipment.
• Work closely with others
• Abide by safety guidelines set forth by OSHA, DEC, customer requirements, and Riverhawk Company

What We Need

• The ability to demonstrate the ability to diagnose and repair mechanical equipment
• A minimum of three to five years in a related role (internally or externally)
• Very strong mechanical aptitude
• Very strong communication skills and be able to represent Riverhawk in a professional manner
• Basic computer skills; proficiency is a plus
• The ability to pass security requirements for access to customer sites
• A willingness and ability to travel both internationally and domestically approximately 10-20% of the time, and must have or be capable of obtaining a valid passport
• The ability to lift 50 lbs. without assistance
• The ability to climb ladders
• A general understanding of ISO 9001 and the Riverhawk Quality Policy

What You Get

• Pay range - $23.00-26.00/hr (please note that this range may vary based upon factors including, but not limited to, prior experience, knowledge, skills, and education as they relate to the position's qualifications.)
• Additional travel pay for overnight trips
• 96 hours of PTO and an additional 56 hours of paid sick leave annually for new hires, with additional PTO added after five years of service
• Ten paid holidays
• Discretionary bonuses based on company performance
• Outstanding medical insurance with a company funded health reimbursement account (HRA) to cover medical bills
• Choice of two dental insurance options
• Vision insurance
• Immediate 100% vesting in Company 401(k) Plan with 3% Company Contribution
• Company paid short term disability insurance and $25,000 life insurance policy with the option to purchase long term disability insurance and additional life insurance if interested
• Tuition assistance and professional development opportunities

Benefits

• Equal opportunity employer
• Conditional offer pending successful completion of a four panel drug test and a background screen