Service Technician

About the role

The Service Technician plays a critical role in the success of Restaurant Technologies. Our Service Technicians are responsible for the installation and servicing of our advanced equipment in locations throughout the food service industry. As a Service Technician with Restaurant Technologies, you’ll install our core products for new customers and assist with customer training through troubleshooting and servicing. For existing customers, you will be responsible for service, repair, and routine maintenance. Depot Location: 130 Atlas Court, Columbia, SC 29209. Restaurant Technologies is the leading provider of highly innovative and value-enhancing bulk cooking oil management services to the food service industry. Our solution is environmentally sound, highly efficient and creates a safer, more productive work environment for restaurant personnel. With over 35,000 existing customers we are an established, profitable mid-sized company poised for double-digit growth in the coming year. We are headquartered in suburban Minneapolis, Minnesota with a growing number of sites strategically located across the U.S. serving over 41 metropolitan markets.

Responsibilities

• Install and maintain products in a safe, timely, and accurate manner.
• Meet and control operational goals and timelines (service labor per hour, first time right, 5S standards, etc.).
• Comply with internal processes and procedures as well as all local and federally regulated requirements including DOT, OSHA, and HACCP.
• Maintain proper parts and supply levels in company service vehicles and proper paperwork standards.
• Communicate with customers to ensure product performance meets customers’ expectations.
• Efficiently and professionally service customers’ needs, training and coaching them on the system as needed.
• Utilize iPhone apps to perform multiple functions in role (parts, customer notes, clocking in/out).
• Position may include night installation work; schedule will vary based on customer demand & install schedule.

Requirements

• Must be 21 years of age with a valid driver’s license.
• High School Diploma or Equivalent.
• Ability to operate a DOT-regulated vehicle; subject to passing a DOT-mandated pre-employment drug test (including marijuana/THC).
• Ability to work within a team environment.
• Ability to problem solve customer issues for installation and service.
• Ability to perform basic mechanical and/or electrical duties.
• Strong customer focus and ability to respond to challenging customer situations in a positive manner.
• Must meet Restaurant Technologies’ Fleet Safety requirements and maintain a clean driving record.
• Ability to carry 50 pounds by hand.
• Unrestricted ability to bend, stoop, squat, stand, walk, climb, twist, turn and reach out.
• Ability to climb up and down a ladder as high as 20 feet in the air.

Qualifications

• Vocational Training (preferred).

Skills

• Problem solving.
• Basic mechanical/electrical aptitude.
• Customer service focus.
• Team collaboration.
• Ability to use iPhone apps for parts, notes, clocking.

Pay

• $26