Service Technician

Our Service Technicians are responsible for the installation and servicing of our advanced equipment in locations throughout the food service industry. You’ll install core products for new customers, assist with customer training, troubleshoot, and perform service and routine maintenance for existing customers.

About the role

See firsthand what it’s like to work at Restaurant Technologies in our Day in the Life of a Service Technician video.

Responsibilities

• Install and maintain products in a safe, timely, and accurate manner.
• Meet and control operational goals and timelines—service labor per hour, first-time right, 5S standards, etc.
• Comply with internal processes and procedures as well as all local and federally regulated requirements including DOT, OSHA, and HACCP.
• Maintain proper parts and supply levels in company service vehicles and proper paperwork standards.
• Communicate with customers to ensure product performance meets expectations.
• Efficiently and professionally service customers’ needs, training and coaching them on the system as needed.
• Utilize iPhone apps to perform multiple functions in role (parts, customer notes, clocking in/out).
• The position may include night installation work; schedule will vary based on customer demand and install schedule.

Requirements

• Must be 21 years of age with a valid driver’s license.
• High School Diploma or Equivalent.
• This position requires the operation of a DOT-regulated vehicle; candidates will be subject to passing a DOT-mandated pre-employment drug test. A positive result for any controlled substance, including marijuana (THC), will disqualify applicants.
• Ability to work within a team environment.
• Ability to problem solve customer issues for installation and service.
• Ability to perform basic mechanical and/or electrical duties.
• Strong customer focus and ability to respond to challenging customer situations in a positive manner.
• Must meet Restaurant Technologies’ Fleet Safety requirements and maintain a clean driving record.
• Ability to carry 50 pounds by hand.
• Unrestricted ability to bend, stoop, squat, stand, walk, climb, twist, turn, and reach out.
• Ability to climb up and down a ladder as high as 20 feet in the air.

Preferred Qualifications

• Vocational Training.

Pay

• $26.00 per hour base pay.
• Shift differential and overtime pay.
• Quarterly bonus up to $5,200 per year.
• Opportunities to increase base pay with weekend shifts, tenure, and level-up development programs.
• $31.00 per hour for working a Weekend Warrior schedule (Saturday–Tuesday).

Schedule

• 4/10s (four 10-hour shifts).
• Weekend Warrior shift: Saturday–Tuesday.

Benefits

• $0 premium medical for single coverage or employer HSA contribution for family coverage.
• Dental, vision, life, and disability insurance.
• Tuition reimbursement.
• 401k with matching contribution up to 4.5% of compensation.
• Paid time off and paid holidays.
• $3,000 employee referral bonus program.
• $200 new customer referral program.