Service Technician

About the Role

As a Service Technician with Restaurant Technologies, you’ll install our core products for new customers and assist with customer training through troubleshooting and servicing. For existing customers, you will be responsible for service, repair, and routine maintenance of our advanced equipment in locations throughout the food service industry.

See firsthand what it’s like to work at Restaurant Technologies in our Day in the Life of a Service Technician video.

Depot Location: 16030 Carmenita Rd., Cerritos, CA 90703

Responsibilities

• Install and maintain products in a safe, timely, and accurate manner.
• Meet and control operational goals and timelines—service labor per hour, first time right, 5S standards, etc.
• Comply with internal processes and procedures as well as all local and federally regulated requirements including DOT, OSHA, and HACCP.
• Maintain proper parts and supply levels in company service vehicles and proper paperwork standards.
• Communicate with customers to ensure product performance meets their expectations.
• Efficiently and professionally service customers’ needs, training and coaching them on the system as needed.
• Utilize iPhone apps to perform multiple functions in role (parts, customer notes, clocking in/out).
• The position may include night installation work; the schedule will vary based on customer demand and install schedule.

Requirements

• Must be 21 years of age with a valid driver’s license.
• High School Diploma or Equivalent.
• This position requires the operation of a DOT-regulated vehicle; candidates will be subject to passing a DOT-mandated pre-employment drug test. A positive result for any controlled substance, including marijuana (THC), will disqualify applicants.
• Ability to work within a team environment.
• Ability to problem solve customer issues for installation and service.
• Ability to perform basic mechanical and/or electrical duties.
• Strong customer focus and ability to respond to challenging customer situations in a positive manner.
• Must meet Restaurant Technologies’ Fleet Safety requirements and maintain a clean driving record.
• Ability to carry 50 pounds by hand.
• Unrestricted ability to bend, stoop, squat, stand, walk, climb, twist, turn, and reach out.
• Ability to climb up and down a ladder as high as 20 feet in the air.

Preferred Qualifications

• Vocational Training.

Pay

The pay for this position is $30.00 per hour. Shift differential may also apply, and the position is eligible for a quarterly bonus of up to $5,200 per year. Opportunities to increase base pay with weekend shifts, tenure, and level-up development programs are available.

Schedule

The schedule for this position is Sunday - Wednesday, working four 10-hour shifts each week starting at 6:00 am. The start time may fluctuate based on business needs. This position may require 1 overnight/hotel stay per week as needed.

Benefits

• $0 premium Medical for single coverage or employer HSA contribution for family coverage.
• Dental, Vision, Life, and Disability Insurance.
• Tuition Reimbursement.
• 401k with matching contribution up to 4.5% of your compensation.
• Paid Time Off and Paid Holidays.
• $3,000 employee referral bonus program and $200 new customer referral program.