Service Technician

About the role

As a Service Technician with Restaurant Technologies, you’ll install our core products for new customers and assist with customer training through troubleshooting and servicing. For existing customers, you will be responsible for service, repair, and routine maintenance.

See firsthand in our Day in the Life of a Service Technician video.

Responsibilities

• Install and maintain products in a safe, timely, and accurate manner.
• Meet and control operational goals and timelines—service labor per hour, first time right, 5S standards, etc.
• Comply with internal processes and procedures as well as all local and federally regulated requirements including DOT, OSHA, and HACCP.
• Maintain proper parts and supply levels in company service vehicles and proper paperwork standards.
• Communicate with customers to ensure product performance meets expectations.
• Efficiently and professionally service customers’ needs, training and coaching them on the system as needed.
• Utilize iPhone apps to perform multiple functions in role (parts, customer notes, clocking in/out).
• Perform night installation work as needed; schedule will vary based on customer demand and install schedule.

Requirements

• Must be 21 years of age with a valid driver’s license.
• High School Diploma or Equivalent.
• Operation of a DOT-regulated vehicle; candidates will be subject to passing a DOT-mandated pre-employment drug test (a positive result for any controlled substance, including marijuana (THC), will disqualify applicants).
• Ability to work within a team environment.
• Problem-solving skills for installation and service issues.
• Basic mechanical and/or electrical skills.
• Strong customer focus and ability to respond to challenging customer situations positively.
• Must meet Restaurant Technologies’ Fleet Safety requirements and maintain a clean driving record.
• Ability to carry 50 pounds by hand.
• Unrestricted ability to bend, stoop, squat, stand, walk, climb, twist, turn, and reach out.
• Ability to climb up and down a ladder as high as 20 feet in the air.

Preferred Qualifications

• Vocational Training.

Pay

$30.00 per hour + shift differential + overtime + quarterly bonus up to $5,200/year. Opportunities to increase base pay with weekend shifts, tenure, and level-up development programs.

Schedule

4/10s: Monday, Wednesday, Thursday, Friday, 6 am start.

Benefits

• $0 premium medical for single coverage or employer HSA contribution for family coverage.
• Dental, Vision, Life, and Disability Insurance.
• Tuition Reimbursement.
• 401k with matching contribution up to 4.5% of compensation.
• Paid Time Off and Paid Holidays.
• $3,000 employee referral bonus program & $200 new customer referral program.