Service Technician

Essential Duties and Responsibilities

• Manage time and territory of local service centers to provide timely and effective resolution of customers’ equipment problems and concerns, often in difficult situations.
• Cook up with customers, often on very short notice, to perform in-depth troubleshooting of electrical, hydraulic, mechanical, and interrelated problems.
• Communicate information professionally regarding repairs, production issues, product quality, and customer-related issues.
• Provide in-service or commissioning new equipment at customer locations.
• Complete handover documentation.
• Provide professional training on machine operation, troubleshooting, and repair techniques to customers.
• Provide technical support to the agent or customer via multiple channels (email, telephone, text, etc.) and manage warranty and goodwill issues and concerns.
• Aid in the evaluation and selection of potential Service Centers (dealers).
• Prepare timely, well-written, and concise service reports and file them weekly.
• Keep abreast of industry technology and trends, including concrete pumping applications and processes.
• Travel 50% +/- Perform additional duties as requested or required.

Qualifications

• Excellent communication skills
• 5-10 years of technical experience
• In-depth knowledge of mobile hydraulic, electrical, and mechanical systems
• Multilingual a plus (German and/or Spanish)
• Concrete Industry experience a plus

Education/Certification/Training

• Bachelor’s degree in engineering or related field, or Associate/certification in heavy equipment technology, industrial technology, or equivalent experience.
• Mandatory safety training (see “Total Compliance Management” program).
• On-the-job training.

Work Environment/Physical Demands

• While performing the duties of this job, the employee is regularly exposed to dust and to working near moving mechanical parts; occasionally exposed to chemicals, is regularly exposed to outdoor weather conditions, which may at times be extreme and the employee is occasionally exposed to very loud noise.
• Proper work attire, steel-toe safety shoes, and safety glasses/goggles must be worn at all times as required by the jobsite.
• While performing the duties of this job, the employee is regularly required to stand, walk, stoop, bend, and use hands to finger, handle, or touch; frequently required to push and pull.
• The employee is regularly able to lift and/or move up to 15 pounds; occasionally lift and/or move up to 70 pounds.
• Specific vision abilities required by this job include close, peripheral, and focusing.