Service Technician

Location: 1100 East Osborn Road, Phoenix, AZ 85014, United States

About the role

Your career has a home here. Ready to make an impact with a dynamic, forward-thinking company? As a leading property manager of single-family rental homes nationwide, we take great pride in creating an enjoyable living experience for our residents—and an empowering, people-first culture for our team members. For two years in a row, our employees have voted Progress a certified Great Place to Work®.

As the demand for professionally managed rental homes continues to grow, so do the opportunities at Progress. We’re looking for passionate professionals who are ready to grow with us, make a difference, and be part of something meaningful.

Responsibilities

• Uses industry-specific technology to ensure all repairs and replacements are completed timely to restore units to move-in ready condition within company standards.
• Completes maintenance requests, replacements, and upkeep within company standards, including exterior grounds and common areas of the property, troubleshooting HVAC, and assisting with make-readies.
• Assists with the identification and correction of hazardous community conditions and liabilities; reports hazards to Community Manager and Service Manager.
• Assists in ensuring that established preventive maintenance programs are followed and documented per BH program guidelines.
• Responsible for the maintenance and security of all property-issued tools.
• Posts notices to vacate and other community communication, if applicable.
• Shares on-call responsibilities, including inclement weather conditions, with the maintenance team.
• Responds to resident requests per company standards.
• Understands and complies with Occupational Safety & Health Administration (OSHA) and all other safety requirements.
• Knowledge of federal, state, and local code and internal policies, initiatives, and systems regarding maintenance.
• Other duties as assigned.

Requirements

• Six months to one year of general maintenance and safety experience.
• Basic computer skills/knowledge required to perform job functions.
• Regularly performs manual, task-oriented work under direct supervision.
• High School diploma or GED (General Education Diploma) is a plus.
• Working knowledge of HVAC.
• Required to provide own (industry-specific) hand tools.

Physical Requirements

• Lifting up to 50 pounds.
• Full range of motion with upper and lower body.
• Continual movement including, but not limited to: standing, walking, bending, stooping, crawling, and climbing stairs.
• Ability to work with both hands for frequent grasping and manipulation.
• Push or pull items and reaching overhead.
• Operation of a motor vehicle onsite, if applicable.
• Exposure to all weather conditions.

Benefits

• Competitive compensation, including performance-based bonuses that reward your contributions.
• Comprehensive benefits package: medical, dental, vision, parental leave, 401(k) with company match, and more.
• Generous time off: PTO based on tenure, 13 paid holidays, and 1 floating holiday.
• Ongoing learning and development: quarterly summits, town hall meetings, and continuous training to support your professional growth.
• A culture that celebrates collaboration, recognition, and fun while doing important work.

Employment with Progress Residential is conditional on a satisfactory background and drug screen.