Service Technician.

About the Role

Power Home Remodeling is a company founded on equal parts hard work and positivity. We believe that “dream” and “achieve” are not mutually exclusive. Our philosophy has helped us become FORTUNE Magazine’s #1 Workplace for Millennials and one of Glassdoor’s Best Places to Work. 90% of our executives begin their careers in entry-level positions because we recruit, train, and retain talented individuals with a drive to succeed. This Service Technician role services both the overall business and customer needs by diagnosing installation issues, assessing viable solutions, and accurately drafting timelines to resolve, replace, or repair.

Responsibilities

• Confirm all scheduled services at least 1-2 days in advance to ensure readiness.
• Prepare equipment and/or materials prior to scheduled appointments.
• Review customer details, service requirements, and any special instructions beforehand.
• Perform each service efficiently and effectively, adhering to company standards and safety protocols.
• Complete assigned services within the designated timeframes, maintaining quality and workmanship.
• Seek ways to improve service delivery, customer satisfaction, and provide feedback.
• Ensure timely communication for issues that require further resolution or investigation.

Requirements

• Significant experience in the home remodeling industry, specifically with replacement windows & doors, vinyl siding, asphalt shingle roofing, and gutters.
• High School Diploma and 2-4 years of related work experience.
• OSHA 10 and RRP Lead Renovator Certification (will be provided upon employment if not currently certified).
• General knowledge of residential construction and hands-on experience.

Skills

• Ability to prioritize and manage time effectively.
• Organized, self-motivated, and detail-oriented.
• Excellent customer service skills.
• Comfortable negotiating and making independent decisions to resolve customer concerns in real time.

Benefits

• Use of company vehicle.
• Technology package (iPad/iPhone, EZ Pass, Gas Card).
• Full medical, dental, life, and disability insurance plans tailored to you and your family’s needs.
• Subsidized child care and fertility benefits.
• Paid parental leave.
• Comprehensive 401(k) retirement savings program with company match.
• Ample paid vacation and holidays.
• Employee-relief fund.
• Year-round events and activities, including an all-expenses-paid music festival in Cancun, Mexico for you and a significant other.
• Year-round volunteer opportunities.
• Personal development opportunities, including books, courses, and leadership conferences.
• Artfully designed office spaces and relocation opportunities.

Pay

Hourly pay.