Service Technician

Description Department: Service Reports Report to: Service Manager Location: Wichita Shift/Hours: 7:00 am – 6:00 pm Travel Requirement: 40% FLSA Status: Non-Exempt Summary: The Service Department Technician repairs and/or replaces Pella products, educates customers on routine maintenance, and troubleshoots product matters by performing the following duties. Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Essential duties and responsibilities include, but may not be limited to the following: Ability to work closely with a diverse group of customers.Maintain a working knowledge of Pella ProductsPerform inspection and repair of Pella productsDetermine the issue by evaluating and analyzing the symptomsAdvise Customers on warranty and product questions as well as discuss appropriate charges Communicate project information electronically and to the inhouse service coordinatorsMaintain a working inventory of service parts Ensure company provided vehicle stays in good working orderAbility to work independently with strong organizational skillsFollows company core values: Integrity, Accountability, Leadership, Respect Requirements Qualifications: The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. High School Diploma or equivalent Appearance positively represents PellaDemonstrate competency in repairing or replacing window and door parts Working knowledge of basic hand tools Proficient use of smart phoneFlexible travel schedulePass a physical administered by a medical practitioner Pass a pre-hire background and drug screeningValid Driver’s LicenseInsurability Preferred Qualifications 2-5 years experience in construction and carpentry Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of their job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is exposed to weather related conditions and in-home conditions of our customers Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must frequently lift and/or move 8’ door panels without assistance36” wide sashes without assistance80 pounds from floor level several times a day without assistance Heavy oversized glass The employee will frequently work from a ladder up to 30’ in the air and/or scaffoldingWhile performing the duties of this Job, the employee is regularly required to sit, stand, and lift.