Service Technician

About the role

Pavion Connects and Protects by providing innovative fire, security, and communication integration solutions to customers across the globe. We bring industry-leading expertise to clients in enterprise, healthcare, education, government, data center, and retail industries. Global Reach. Local Service. As a global leader, Pavion specializes in the design, installation, service, and maintenance of cutting-edge fire alarm systems, critical communications, video surveillance, access control, and advanced AV technologies. Our mission is to bring clarity and transformation to safety, security, and communication through integral technology and radical service. With a commitment to safety, reliability, and operational excellence, Pavion ensures scalable, future-ready solutions tailored to meet and exceed our clients’ needs. Pavion and our family of companies are seeking a talented and motivated Service Technician to join our fire business unit.

Responsibilities

• Service, Troubleshoot & program burglar alarms, fire alarms, closed circuit television, & access control systems.
• Ensure equipment is functional and operational
• Diagnose causes of problems or failures in systems for the purpose of identifying equipment and systems repair
• Replace system components as assigned; panels, audible/visual alarms, etc.
• Provide technical support to customers including, remote phone diagnosis, and troubleshooting of signal issues related to formats and receivers
• Interact professionally with customers
• Coordinate with Manager and dispatcher for the purpose of completing service and work orders efficiently
• Inform dispatcher and or manager the status of service to take appropriate action
• Perform test and inspect fire alarm systems
• Maintains assigned vehicle, tools, and equipment.

Requirements

• HS Diploma or GED
• 2+ years of Burglar Alarm Service Experience
• 2+ years of CCTV/ IP-CCTV Service Experience
• 2+ years of Access Control Service Experience
• The ability to carry and climb step/extension ladders where needed and lift objects up to 50 pounds when needed
• Valid Driver Licenses required
• Must be able to demonstrate basic computer/tablet skills
• Same day travel required, technician will be working Richmond/Virginia Beach markets mainly

Qualifications

• NICET Certification
• Manufacturer certifications preferred (ex. Siemens, Notifier, Honeywell, Bosch)

Pay

The hourly pay range for this position is $25.00–$40.00 per hour. The starting hourly pay will be determined based on qualifications, experience, education, skills, certifications, and internal equity. We also offer a comprehensive benefits package.