Service Technician

About the role

The role is available within Patterson Companies, Inc., a leading provider of products, technologies, services, and business solutions to the animal and oral health markets. We are currently seeking a motivated individual with a strong mechanical aptitude to join our Dental Service team.

Responsibilities

• Install and/or Repair Dental Equipment: Core responsibility involves observing, listening, learning, and applying training. Training is provided by mentors and online courses through Patterson Technology Academy.
• Safely remove, modify, repair, and install various dental equipment under general supervision with the ability to work independently after training.
• Follow checklists, ensuring all critical parts are examined.
• Demonstrate knowledge on the installation procedures and jobsite protocol.
• Apply specific manufacturer and Patterson guidelines, OSHA and other applicable laws and regulations related to asepsis.
• Perform other duties as assigned.
• Customer Service: Supports customer needs through timely and professional responses. Demonstrates passion and a people-first approach by treating customers respectfully and considerately. Builds and maintains customer relationships through follow-up and courteous interactions.
• Communication: Understands and conveys information to customers. Listens attentively and asks questions when necessary. Uses general terminology to explain technical aspects of using technology to a non-technical audience.

Additional Functions

• Work Ethic: Commitment and desire to work with a sense of urgency and persistence in overcoming obstacles while following Patterson’s business conduct and code of ethics and responsibilities.
• Problem Solving Skills: Anticipates problems and customer needs and goes beyond training to find answers.
• Interpersonal Skills: Establishes and maintains productive, mutually beneficial relationships with customers, vendors, and colleagues. Responds to difficult situations and demanding people and delivers negative information in a way that enhances relationships.
• Inventory Management: Determines parts, supplies, or tools needed to complete service requests. Manages vehicle inventory and restocks as necessary.
• Personal/Vehicle Safety: Maintains a quality driving record and represents Patterson Dental while driving a company vehicle. Proper vehicle maintenance should be scheduled regularly to ensure a safe fleet on the road.

Job Qualifications

• High school diploma or equivalent.
• Mechanical aptitude required.
• Focused on understanding, meeting, and exceeding customer expectations.
• Ability to thrive in a fast-paced environment.
• Requires basic computer skills and/or ability to use smart phone/tablet.
• Strong verbal and written communication skills.
• Valid driver’s license along with good driving record.

Preferred Qualifications

• Trade school training in carpentry/plumbing/heating/electricity/electronics is highly desirable but not required.
• Excellent organization and problem-solving skills.
• Knowledge of Microsoft Outlook, Excel, and Teams is helpful.

Working Conditions

• Physical Demands: Must be able to remain in a stationary or driving position up to 100% per day. Must be able to lift boxes and dental supplies up to 1-25 pounds up to 75% per day. Must position oneself to install/maintain dental equipment, including under equipment or cabinets up to 50% per day. Must be able to reach at shoulder level and reach at waist level up to 25% per day. Must be able to move or lift dental equipment and supplies weighing up 26-49 pounds up to 10% per day. Must be able to move dental equipment weighing up to 50 pounds into place less than 5% per day. Must be able to climb steps and/or ladders less than 5% per day.
• Environmental Factors: This position requires traveling to customer locations and providing services and support to customers. Travel and On-call: 100% travel to customer sites in a local geographic area. Occasionally out of town for overnight and/or after-hours.