Service Technician

About the role

The role is available within Patterson Companies, Inc., a leading provider of products, technologies, services, and business solutions for the animal and oral health markets. We are currently seeking a motivated individual with a strong mechanical aptitude to join our Dental Service team.

Responsibilities

• Install and/or Repair Dental Equipment: Core responsibility involves observing, listening, learning, and applying training provided by mentors and online courses through Patterson Technology Academy.
• Safely remove, modify, repair, and install various dental equipment under general supervision with the ability to work independently after training.
• Follow checklists, ensuring all critical parts are examined.
• Demonstrate knowledge on the installation procedures and jobsite protocol.
• Apply specific manufacturer and Patterson guidelines, OSHA and other applicable laws and regulations related to asepsis.
• Perform other duties as assigned.

Customer Service

• Supports customer needs through timely and professional responses.
• Treats customers respectfully and considerately, building and maintaining relationships through follow-up and courteous interactions.

Additional Functions

• Work Ethic: Commitment to working with urgency and persistence, overcoming obstacles while adhering to Patterson's business conduct and code of ethics and responsibilities.
• Problem Solving Skills: Anticipates and addresses customer needs and problems, going beyond training to find solutions.
• Interpersonal Skills: Establishes and maintains productive relationships with customers, vendors, and colleagues.
• Inventory Management: Determines parts, supplies, or tools needed to complete service requests and manages vehicle inventory.
• Personal/Vehicle Safety: Maintains a quality driving record and represents Patterson Dental while driving a company vehicle. Regularly schedules proper vehicle maintenance to ensure a safe fleet on the road.

Job Qualifications

• High school diploma or equivalent.
• Mechanical aptitude required.
• Focused on understanding, meeting, and exceeding customer expectations.
• Ability to thrive in a fast-paced environment.
• Basic computer skills and/or ability to use smart phone/tablet.
• Strong verbal and written communication skills.
• Valid driver’s license along with a good driving record.

Preferred Qualifications

• Trade school training in carpentry/plumbing/heating/electricity/electronics is highly desirable but not required.
• Excellent organization and problem-solving skills.
• Knowledge of Microsoft Outlook, Excel, and Teams is helpful.