Service Technician

About the role

This position will learn from on-the-job training, computer-based training and classroom instruction in the processes maintaining the Okaloosa Gas District’s natural gas systems. Learns the fundamentals of Meter Maintenance Procedures (Reading, Removals, Cut Offs, Pull meters, and Cut and Caps), Emergency Procedures (Gas leaks, Carbon Monoxide Investigations and Structure fires), and After the Meter Procedures (Turn On, Relight, Meter set, Heat and Gas Inspections).

Responsibilities

• Maintains the District’s natural gas systems from the riser to the private owner’s house piping, including regulators, meter bars, meters, piping and fittings.
• Meter Maintenance Procedures: maintains and repairs meter sets; completes meter reads, removals, pulls meters and assists with Cut and Caps.
• After the Meter Procedures: turns gas service on to new and existing customers; sets meters on new and existing homes and businesses; performs Heat and Gas Inspections for senior citizens and other natural gas customers; conducts pressure checks to ensure structure piping is free of leaks and set to the correct operating service pressure; conducts routine checks of all gas appliances before leaving premises to ensure all appliances and piping are operational and safe.
• Emergency Response Calls: aids first responders to inside natural gas leak and carbon monoxide calls; isolates and/or repairs gas leaks; inspects carbon monoxide calls and identifies any defective natural gas appliances in the home or structure.
• Assists in servicing and repair of natural gas tank water heaters, including estimates for replacement; maintains natural gas tankless water heaters through de-scaling (de-lime) procedures.
• Trains on natural gas appliance services when time and workload allows in preparation for Service Technician career advancement and further natural gas knowledge.
• Completes required automated forms to document materials used and completion of work orders; documents condition tags, door knockers, parts requests, and other miscellaneous forms used in the course of daily duties.
• Safely and responsibly operates the District’s automotive vehicles; maintains vehicles used through appropriate operator maintenance and keeps vehicles clean and neat at all times.
• Maintains control of inventory items obtained from stock or carried on truck; maintains tools and equipment in a clean and workable condition.
• Provides assistance to other Okaloosa Gas District departments as directed by the Service Supervisor.

Requirements

• High School diploma plus one to three years of experience.

Skills

• Oral and written communication skills; capability to listen and understand instructions and/or details to resolve customer trouble calls.
• Displayed skills to work effectively and cooperatively with a diverse team of coworkers, and internal/external customers within a team environment.
• Ability to safely operate company-supplied vehicles and equipment.
• Knowledge of and performance of relevant safety procedures associated with natural gas and natural gas appliances.
• Interpersonal skills to deal with various personality types in less than ideal circumstances.
• Ability to schedule leave time wisely and efficiently; uses the leave calendar for scheduled doctors appointments and other requested leave including annual and personal leave.
• This position requires knowledge and task evaluation as determined by Pipeline and Hazardous Material Safety Administration rule 49 CFR.

Pay

• Service Technician Apprentice: $20.33 per hour; $42,286.40 yearly
• Service Technician I: $22.94 per hour; $47,715.20 yearly
• Service Technician II: $25.90 per hour; $53,872.00 yearly
• Service Technician III: $29.24 per hour; $60,819.20 yearly
• Master Appliance Service Technician: $31.07 per hour; $64,625.60 yearly