Service Technician

About the role

The Battery Service Technician is a mid-level level battery system service technician position. This requires a unique set of skills to effectively resolve complicated battery system issues and effectively communicate with customers and upper management. In this role, you will provide in-house or on-site technical support and debugging capabilities for our customers while supporting the New Flyer Service team. You will also support Field Service technicians as a technical liaison for open customer questions/issues.

Responsibilities

• Servicing XALT batteries and associated components in Auburn Hills, MI battery service lab.
• Closely follow the investigation of field application/integration issues on-site and/or remotely
• Review service and vehicle data
• Help answer technical questions posed about our products from customers
• Work closely with Engineering/Production/Lead tech to participate in root cause investigations of service issues
• Support company goals and initiatives related to industry standards for safety and quality (Ex. ISO26262, IEC61508, QS9003, and others)

Requirements

• Experience working with customers (internal / external) and communicating at the technical level
• Experience working with battery interface tools; CANalyzer, CANoe, CAPL, etc
• Exposure to Energy Storage Systems / Power Cyclers is a plus
• Experience with analysis of data to verify pass/fail criteria
• Working with live High Voltage (potentially 1000V)
• Working knowledge of lithium ion battery safety, handling and associated High Voltage systems
• Understands ergonomics, safety policies and procedures, 5S principles

Skills

• Must possess strong written and oral communication skills as well as interpersonal skills
• Demonstrated ability to utilize complex electronic and mechanical systems
• Diligent documentation keeping skills
• Self-driven, flexible and adaptable personality
• Proficiency with Microsoft Office tools, especially Project, Excel, Word, PowerPoint, and SharePoint
• Builds safety, quality, and compliance into all actions; committed to continuous learning and self-improvement
• Hands on experience with field and lab equipment (multimeters, High voltage PPE, oscilloscopes, function generators, logic analyzers etc)

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Short Term & Long Term Disability