Service Technician

About the Role

This role supports Cencora’s distribution services in the United States operating through the AmerisourceBergen business. The position serves customers in the Dumas, Stratford, and Dalhart areas.

Schedule

Monday – Friday (times vary) with on‑call rotating weekends. The employee will be part of a rotation team covering holidays, weekend coverage, and emergency service calls, and overnight travel is required.

Responsibilities

• Build trust and influence with customers while maintaining relationships with integrity and dedication.
• Perform preventative maintenance, onsite and remote service, and support of Micro Weigh Systems and other technologies.
• Optimize customer benefit of systems and solutions.
• Troubleshoot and solve problems.
• Install parts, perform electrical work, plumbing, welding, and fabrication.
• Transport and deliver equipment to customer sites.
• Maintain, modify, and adjust dosage for feed additives and rations/diets through Micro Weigh System software based on nutritionist or veterinarian specifications.
• Perform standard operational tests under protocol guidelines using standardized checklists.
• Maintain and update FDA files for customers and train customers on FDA requirements.
• Effectively train customer staff on equipment operation, inventory control procedures, and FDA guidelines.
• Provide continual education to customer management on new products and programs, supporting increased product sales.
• Perform other job‑related duties as assigned.

Education

High School diploma or equivalent.

Experience

• Knowledge of electrical wiring, plumbing, welding, and fabrication (required).
• Experience and understanding of feed‑yard operations (helpful).
• Experience with power tools and volt meters.
• Ability to read electrical diagrams, set up computer programs, and follow instructions.
• Computer skills including Microsoft Office and basic software proficiency.
• Good customer service skills and a sense of urgency.
• Valid driver’s license with an acceptable driving record.
• Ability to obtain a health card.
• Ability to lift 100 lb.

Skills and Knowledge

• Effective verbal and non‑verbal communication in individual or group settings.
• Customer‑oriented service, establishing strong relationships and responding to needs.
• Understanding of company objectives, organizational structure, and ability to work within the organization to achieve results.
• Knowledge of customers and market territory, awareness of competitors, and ability to identify opportunities.
• Ability to define and deliver quality service aligned with customer expectations and profitability.
• Proficiency in explaining, selling, and administering products, and directing customers to appropriate resources.
• Understanding of the food supply chain and compliance with pharmaceutical product usage.
• Keeping current with technological advances and applying relevant technology effectively.
• Mathematical problem‑solving using percentages, formulas, and quantitative data.
• Logical reasoning to draw conclusions, apply rules, and solve problems.
• Strong interpersonal skills, clear and respectful communication, and adaptability to diverse communication preferences.

Benefits

Cencora provides compensation, benefits, and resources that support an inclusive culture and enable team members to live with purpose. Offerings include medical, dental, and vision care, as well as a comprehensive wellness suite covering physical, emotional, financial, and social health. Family‑support benefits may include backup dependent care, adoption assistance, infertility coverage, family‑building support, behavioral health solutions, paid parental leave, and paid caregiver leave. The company also offers training programs, professional development resources, mentorship opportunities, employee resource groups, volunteer activities, and more. For full details, visit https://www.virtualfairhub.com/cencora.