Service Technician

Security Service Technician II (Lenel Certified) – Bethesda, MD Loyal Source Loyal Source is seeking a highly skilled Security Service Technician II to support a long-term security program at Walter Reed National Military Medical Center in Bethesda, Maryland. This position supports the Defense Health Agency (DHA) and works closely with Navy stakeholders in maintaining and servicing enterprise-level electronic security systems throughout multiple facilities on site. This is an exciting opportunity for an experienced security professional with a strong Lenel OnGuard background who is looking to contribute to a critical federal security program. The role is primarily focused on service, maintenance, troubleshooting, system audits, and lifecycle support, with some installation responsibilities as required. Position Details Location: Bethesda, MDProject Site: Walter Reed National Military Medical CenterContract Duration: 5-Year ProgramSchedule: Monday-Friday, 8:00 AM-4:00 PMPaid Lunch IncludedOvertime: Up to 80 hours annually allottedOn-Call Requirements: Emergency service tickets as needed (up to 80 hours annually)Health & Welfare: $5.42/hourClearance: Secret Clearance preferred, but not required to startBackground Investigation: Must be able to successfully pass a Tier 2 federal background check Position Summary The Security Service Technician II is responsible for supporting the complete lifecycle of Lenel electronic security systems, including site surveys, system installations, device configuration, preventive maintenance, troubleshooting, audits, documentation, and customer support. Operating with moderate supervision, this position requires a self-motivated technician capable of independently handling technical service activities while ensuring compliance with all customer and security requirements. This role supports approximately 12-15 buildings through a rolling audit and maintenance program, making strong troubleshooting and service experience more critical than installation experience. Required Qualifications Minimum 5 years of experience installing, servicing, and maintaining electronic security systemsActive and current Lenel OnGuard Certification (latest version required)Strong hands-on experience supporting Lenel access control systemsExperience working with video surveillance platforms and security integrationsAbility to read blueprints, wiring diagrams, and technical documentationExperience troubleshooting access control hardware, control panels, power supplies, locking devices, and network-connected security equipmentAbility to configure IP addresses and network settings for security devicesStrong customer service and communication skillsAbility to pass a Tier 2 federal background investigationValid driver's license and reliable transportation Preferred Qualifications Active Secret ClearanceExperience supporting federal or military installationsPrevious work supporting DHA, Department of Defense, or government security programsFamiliarity with Milestone video management systems About Loyal Source Loyal Source provides healthcare and technology solutions designed to improve outcomes and support mission-critical operations. Guided by innovation and purpose, we help organizations achieve success across complex challenges worldwide. Loyal Source is a military friendly employer and proud partner of the Military Spouse Employment Partnership program. Loyal Source uses AI‑powered voice screening as part of our application process. After you apply, you will receive a brief qualification survey via text or email. Candidates who meet the position requirements will then be invited to complete a quick AI‑powered voice assessment. This easy, no‑scheduling‑required process helps us and the candidate move the hiring process forward faster. We are committed to providing equal employment opportunities to all applicants. If you have a disability or medical condition and need a reasonable accommodation to participate in this step of the hiring process, you may request an alternative method or accommodation at any time by contacting Human Resources at HRmgt@loyalsource.com.