Service Technician

General Description

The Service Technician position is responsible for providing customer service and maintenance functions to Loram customers within a specific region. Maintaining unit uptime to customer expectations is critical to customer satisfaction, railroad fuel economy, and railroad’s wheel/rail life.

Essential Job Functions

• Functional/Technical Skills: Service top‑of‑rail and gauge‑face lubricator units to specified guidelines; perform lubrication service program for railroad customers; use logic and methods to solve problems and find effective solutions; understand and adhere to general railroad and Loram operating rules.
• Managing and Measuring Work: Manage inventory held on maintenance vehicle through company processes; plan work based on length and task difficulty, develop schedules, anticipate and adjust for problems to meet objectives; work independently.
• Written Communication: Process work orders and complete all necessary delivery tickets, warranty paperwork, and returns through approved company processes.
• Proactive Problem Resolution
• Customer Focus: Build customer and supplier relations for improved products and services; work with Sales Department to ensure customer expectations are met.

Behavioral Competencies

• Communication
• Building Customer Loyalty
• Decision Making
• Customer Focus
• Planning and Organizing
• Work Standards

Required Qualifications

• Experience: High School Diploma or equivalent.
• Licenses/Certifications: Maintain railroad safety training and certifications; ability to obtain a CDL.

Preferred Qualifications

• Education: Associate degree in Electrical or Mechanical.
• Experience: 1+ years of field service experience in a customer‑facing role; 2+ years working in a railroad environment, field service, and basic computer skills.

Pre‑Employment Requirements

• Successful completion of a pre‑employment physical examination and role‑specific assessments (DOT Physical Exam, Regulated (DOT) DS/BAT, Human Performance Evaluation, Audiogram).
• eVerifile/eRailSafe background check as required by Loram’s railroad customers; ongoing eligibility subject to eRailSafe standards.
• Valid driver’s license; Motor Vehicle Record (MVR) check at hire and annually.
• Pass a pre‑employment drug and alcohol test.

Working Conditions

100% travel using any method of transportation; adequate transportation to and from job sites required. Ability to lift and/or move up to 50 pounds. Must apply high levels of cognitive, analytical, retention, and reasoning skills. Excellent communication skills in any social context. Physical abilities include standing, sitting, walking, reaching, balancing, stooping, kneeling, hearing, tasting, smelling, and having adequate vision (close, distance, color, peripheral, depth perception). Must tolerate variable and sometimes extreme physical conditions during visits or inspections of equipment in a railroad environment.

Benefits

• Company‑sponsored medical, dental, and vision insurance
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Wellness programs
• Basic life and AD&D insurance; voluntary life insurance
• Company‑paid short‑term and long‑term disability coverage
• 401(k) retirement plan with employer match of 150% up to the first 6% contributed
• Employee Assistance Program (EAP) and behavioral health support
• Leaves of absence
• Tuition reimbursement, payroll charity contributions, adoption assistance
• Optional plans such as legal, critical illness, and hospitalization

Compensation

The pay range for this position is $47,200 – $66,000, with eligibility for an annual bonus and paid time off in addition to base compensation, based on skills, competencies, education, and experience.