Service Technician

FLSA Status: Non-Exempt • Department: Loram Technologies • Reports to: Assistant Manager, Field Services LTI

About the role

The Service Technician position is responsible for providing customer service and maintenance functions to Loram customers within a specific region. Maintaining unit uptime to customer expectations is critical to customer satisfaction, railroad fuel economy, and railroad’s wheel/rail life.

Responsibilities

Functional/Technical Skills

• Service top of rail and gauge face lubricator units to specified guidelines
• Perform lubrication service program for railroad customers
• Use logic and methods to solve problems to find effective solutions
• Understand and adhere to general railroad and Loram operating rules

Managing and Measuring Work

• Manage inventory held on maintenance vehicle through company processes
• Plan work based on length and task difficulty, develop schedules, and anticipate and adjust for problems to meet objectives
• Able to work independently

Written Communication

• Process work orders and complete all necessary delivery tickets, warranty paperwork, and returns through approved company processes
• Proactive problem resolution

Customer Focus

• Build customer and supplier relations for improved products and services
• Work with Sales Department to ensure customer expectations are met

Behavioral Competencies

• Communication
• Building Customer Loyalty
• Decision Making
• Customer Focus
• Planning and Organizing
• Work Standards

Required Qualifications

• High School Diploma or Equivalent
• Maintain railroad safety training and certifications
• Ability to obtain a CDL

Preferred Qualifications

• Associate degree in Electrical or Mechanical
• 1+ years of field service experience with customer-facing role
• 2+ years working in a railroad environment, field service, and basic computer skills

Pre-employment Requirements

• Successful completion of a pre-employment physical examination and role-specific assessments (may include DOT Physical Exam, Regulated (DOT) DS/BAT, Human Performance Evaluation (HPE), and Audiogram)
• Successful completion of an eVerifile/eRailSafe background check as required by Loram’s railroad customers; ongoing eligibility subject to compliance with eRailSafe standards
• Must possess and maintain a valid driver’s license
• Motor Vehicle Record (MVR) check conducted upon hire and annually thereafter per Loram’s Driving Policy
• Successfully pass a pre-employment drug and alcohol test

Working Conditions

• 100% travel, using any method of transportation; adequate transportation to and from work sites required
• Ability to lift and/or move up to 50 pounds
• Ability to apply high levels of cognitive, analytical, retention, and reasoning skills
• Excellent communication skills used within any social context
• Physical capabilities: stand, sit, walk, reach, balance, stoop, kneel, hear, taste, and smell
• Vision requirements: see up close, distances, colors, peripheral vision, and depth perception
• Tolerate variable and sometimes extreme physical conditions during visits or inspections of company equipment in a railroad environment

Benefits

• Company-sponsored medical, dental, and vision insurance
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Wellness programs
• Basic life and AD&D insurance
• Voluntary life insurance
• Company-paid short-term and long-term disability coverage
• 401(k) retirement plan with employer match of 150% up to the first 6% contributed
• Employee Assistance Program (EAP)
• Behavioral health support
• Leaves of absence
• Tuition reimbursement
• Payroll charity contributions
• Adoption assistance
• Optional plans: legal, critical illness, and hospitalization

Pay

Pay range: $47,200 – $66,000 annually. Compensation determined based on skills, competencies, education, and/or experience. Certain positions may be eligible for an annual bonus and paid time off in addition to base compensation.