Service Technician

About the role

Leaf Home is America's largest direct-to-consumer full-service provider of branded home services and products, trusted by more than 1 million homeowners across the US and Canada. We deliver remarkable, end-to-end experiences with innovative products including the patented LeafFilter gutter protection system, backed by awards from Good Housekeeping, Qualified Remodeler, Angi, Consumer Reports, and This Old House.

Position Summary

The Service Technician is responsible for servicing and maintaining previously installed Leaf Home systems at customers' homes based on established service ticket requests. This role provides outstanding customer service in the course of service repairs, annual maintenance, inspections, and related work.

Essential duties and responsibilities

• Perform service on Leaf Home systems at customers' homes based on logged service tickets and onsite inspection
• Services may include annual maintenance, testing, troubleshooting, basic plumbing repairs, reinstallation of systems, removal of old units, and similar tasks
• Document, schedule, and close services performed in the service ticket system accurately and in a timely manner
• Proactively engage with customers to provide an outstanding customer service experience
• Follow established job site safety rules, OSHA guidelines, and company safety policies and procedures

Required education and experience

• High school diploma or equivalent
• 2-4 years of experience in basic remodeling, construction, or a related field

Additional requirements

• Valid driver's license
• Reliable truck, van, or large SUV
• Functioning laptop and smartphone
• Functioning tools are required to perform job duties
• Must be legally authorized to work in the country of employment without sponsorship for employment visa status (e.g., H1B status)

Preferred qualifications

• Must be comfortable working at heights

Key competencies

• Uses basic problem-solving and subject matter understanding to perform tasks under supervision

Travel and schedule

• Occasional overnight travel required (1-10%)
• Overtime hours may be required based on business needs
• Weekend and/or evening hours may be required

Physical requirements

• Standing: Constantly (67-100%)
• Walking: Constantly (67-100%)
• Sitting: Rarely (1-10%)
• Driving a car/van/truck: Frequently (34-66%)
• Reaching with hands and arms (up, down, or outward): Constantly (67-100%)
• Typing: Occasionally (11-33%)
• Using hands to touch/manipulate/handle: Constantly (67-100%)
• Climbing and/or balancing: Occasionally (11-33%)
• Working at heights: Frequently (34-66%)
• Stooping, kneeling, or crouching: Frequently (34-66%)
• Talking and/or listening: Occasionally (11-33%)
• Using foot controls: Never (0%)
• Twisting of the body: Constantly (67-100%)
• Twisting of the wrist/arm: Constantly (67-100%)
• Lifting under 10 pounds: Constantly (67-100%)
• Lifting 10 to 25 pounds: Frequently (34-66%)
• Lifting 25 to 50 pounds: Frequently (34-66%)
• Lifting 50 to 75 pounds: Frequently (34-66%)
• Lifting over 75 pounds: Rarely (1-10%)
• Exposure to extreme heat or cold: Constantly (67-100%)
• Exposure to loud noise: Constantly (67-100%)

Benefits

• Industry-best compensation packages
• Competitive health, dental, and vision insurance
• 401k with company match
• Paid time off including paid parental leave
• Individualized career development programs
• On-demand lunch program
• Childcare assistance
• Free gym membership
• Employee assistance programs, including legal, financial planning, and counseling
• Employee discount marketplace
• Employee Resource Groups such as VetConnect, DEI Committee, Women's Committee