Service Technician

Description Position Title: Service Technician – Part-Time Reports to: Chief Operating Officer Location: Bethesda, MD Work Schedule: Part-Time, approximately 8 hours per week FLSA Status: Non-Exempt Position Summary: Aldevra is currently seeking a qualified a part-time Service Technician to support ice and water dispensers and medical/research refrigeration equipment at the National Institute of Health (NIH) Clinical Center in Bethesda, MD. This position combines hands-on preventive maintenance and repair work with responsibility for coordinating routine service activities, maintaining accurate documentation, and serving as Aldevra’s primary onsite technical representative. We are looking for someone who brings a positive attitude, strong attention to detail, clear communication, and a willingness to jump in where needed. The right person will also connect with Aldevra’s core values of SOAR: Strong Integrity and Ethics, Outstanding Teamwork, Accountability-Driven, and Relentless Pursuit of Quality. Duties And Responsibilities The essential functions include, but are not limited to the following: Perform preventive maintenance on ice machines, ice/water dispensers, refrigerators, and freezers.Troubleshoot equipment problems and perform repairs within your qualifications.Follow NIH-specific maintenance, safety, access, and documentation procedures.Replace filters and perform required cleaning, inspections, and operational testing.Complete service reports, equipment records, photographs, and PM documentation.Track equipment deficiencies and service issues through completion.Communicate with NIH personnel regarding scheduling, access, equipment status, and completed work.Maintain accurate equipment and service-history information.Serve as Aldevra’s primary onsite technical representative for routine NIH service activities.All other duties as assigned. About Us Aldevra was founded in 2009 by current President & CEO Rodney Marshall, a U.S. Marine Corps veteran and minority entrepreneur. The company began by selling foodservice equipment to the federal government and later expanded to include medical equipment and professional services, helping to meet a broader range of customer needs. Today, Aldevra is recognized as a top foodservice equipment dealer in the U.S., specializing in federal government sales while also growing its commercial and e-commerce customer base. Its professional services division provides federal agencies with healthcare professionals, construction and facilities managers and technicians, and administrative support. Whether it's equipment or staffing, Aldevra is committed to delivering high-quality products and timely service at the best value. Recent Accolades Include Great Place to Work® Inc. 5000 20262026 Military Friendly® Employer Gold designation2025 HIRE Vets Medallion Award VETS Indexes 5-Star Employer for 2026 Employer Awards Department of Defense Military Spouse Employment Partnership Small Business PartnerArmy Partnership for Your Success (PaYS) Partner #911Foodservice Equipment & Supplies magazine 2026 Distribution Giants list Foodservice Equipment Reports 2025 Top Dealer RATIONAL 2025 Premium Partner AwardENERGY STAR® Partner Learn more about us at aldevra.com. Requirements Security Requirements: Must be able to pass a background check. This position requires passing an extensive background check. Mental And Physical Requirements This position is hands-on preventive maintenance and repair work with responsibility for coordinating routine service activities, maintaining accurate documentation, and serving as Aldevra’s primary onsite technical representative. Ability to walk throughout the NIH Clinical Center and travel between multiple buildings, floors, departments, and equipment locations.Ability to stand, bend, kneel, crouch, reach, climb stairs, and work in confined or awkward spaces as needed.Ability to lift, carry, push, and pull tools, filters, parts, and service materials.Ability to perform hands-on maintenance and repair work using hand tools and service equipment.Ability to work around refrigeration equipment, ice machines, water, cleaning products, noise, and temperature changes.Ability to read and interpret equipment manuals, work orders, service procedures, safety instructions, and technical documentation.Ability to prioritize tasks, troubleshoot problems, maintain attention to detail, and make sound decisions independently.Ability to communicate professionally with NIH personnel and accurately document completed work and equipment conditions. Qualifications Experience servicing commercial refrigeration, ice machines, commercial appliances, or similar equipment.Prior work in healthcare, laboratory, institutional, or federal facilities preferred.Strong mechanical troubleshooting and repair skills.Ability to work independently and follow detailed procedures.Strong documentation, organization, and customer-service skills.Comfortable using email, smartphones/tablets, electronic service reports, and photographs.Reliable transportation to Bethesda, MD.Ability to meet federal facility access requirements.EPA Section 608 certificate Valid Real-ID state-issued driver's licenseExcellent verbal communication skills and telephone mannerExcellent and accurate written communicationExcellent attention to detail; accurate data entryCustomer Focused and team-oriented work ethicAble to multi-task efficiently and accurately, focusing on quality Veterans and Military Spouses are encouraged to apply. We Offer You a Generous Benefits Package Including Paid Time OffEmployee 401(k) with company matchProfessional Team EnvironmentCompetitive Compensation Pay Range: $38.00–$45.00 per hour, based on experience and qualifications. Aldevra is an equal opportunity, E-Verify employer, drug free workplace, and complies with ADA regulations as applicable. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, disability status, protected veteran status, or any other characteristic protected by law.