Service Technician

Career Advancement

We offer a career, not just a job. We invest in the personal and professional growth of every employee because we believe growth leads to both business impact and personal fulfillment.

Learning and Development

We foster a culture that encourages and promotes professional growth and development, with continuous learning.

Diversity Initiatives

We are proud to have launched the Women’s Initiative focused on building a better workplace for women, providing support, and recognizing the talented women within our company.

Benefits

• Health benefits package including medical, dental & vision plans
• Life Insurance
• 401(k) with company matching
• Paid Time Off
• Paid Holidays
• Employee Referral Program
• Mentorship Program
• Company Sponsored Training

What You Will Do

• Service, install, and repair equipment in businesses in accordance with established standards and procedures.
• Maintain safety and professionalism at all times.
• Promote service, preventative maintenance plans and communicate leads to sales team.
• Perform routine maintenance and inspections to ensure equipment is operating efficiently and safely.
• Provide a thorough explanation of equipment, its capabilities and operation to the customer; responds to all questions in a courteous and knowledgeable manner.
• Diagnose and troubleshoot mechanical and electrical issues in equipment.
• Accurately complete all necessary paperwork including but not limited to work orders, service orders, time logs, and emergency information schedules.
• Replace or repair defective parts such as belts, valves, motors, and computer boards.
• Maintain inventory control of assigned equipment to ensure adequate stock levels;
• Participate in inventory process on a regularly scheduled basis.
• Maintain control of all assigned company property and ensures that equipment is always maintained in safe operating condition.
• Safely operate assigned company vehicle and ensures that it is maintained according to manufacturer’s specifications.
• Exhibit appearance and conduct in accordance with established company standards to present a professional image to customers and the public;
• Maintain the highest degree of decency, honesty, and integrity as a guest in a customer’s business.
• Perform other related duties as assigned by management.

What You Should Have

• Commitment to excellence and high standards.
• Strong understanding of electrical and mechanical systems.
• Ability to interpret technical manuals, drawings, and schematics.
• Proficient in using hand and power tools.
• Troubleshooting and problem solving.
• Excellent written and oral communication skills.
• Ability to effectively present information and respond to questions.
• Ability to effectively communicate with people at all levels and from various backgrounds.
• Ability to manage priorities and workflow.
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
• Ability to work independently with minimal supervision.
• Excellent customer service skills.
• Proven ability to manage multiple projects and meet deadlines.
• Ability to understand and follow written and verbal instructions.
• Ability to understand all safety requirements and cautions.
• Ability to perform the physical labor necessary.
• Valid Driver’s License
• Bilingual skills a plus.
• Professional appearance and demeanor.

Education and Experience

• A high school diploma or GED is required.
• A minimum of three (3) years’ experience in the residential/ commercial Laundry Industry is a plus.
• Any combination of education, training, or experience that provides the required knowledge, skills, and abilities.

Physical Requirements

• Must be able to complete various activities in the parts room that may require moving items that weigh 75 lbs.
• Ability to operate equipment, i.e., forklift, pallet jack, lift gate.

Travel Required

• Frequent travel to customer locations.
• Overnight travel on occasions.

Our Values

• People
• Share Responsibility
• Integrity
• Excellence
• Customer Focused
• Meaningfulness and Fun