Service Technician

About the role

LaundryLux Distribution is a commercial laundry powerhouse formed by the 2019 partnership of five industry leaders: Automated Laundry Systems (Florida), Cesco (Washington), Texas Coin and Commercial Laundry (Texas), Golden State Laundry Systems (California), and Direct Machinery (New York). We are seeking a Service Technician to install, service, and repair commercial laundry equipment including washers, dryers, ironers, and related machinery in a safe manner and in accordance with established standards and procedures.

Responsibilities

• Service, install, and repair equipment at customer locations in accordance with established standards and procedures
• Maintain safety and professionalism at all times
• Promote service and preventative maintenance plans and communicate leads to the sales team
• Perform routine maintenance and inspections to ensure equipment operates efficiently and safely
• Provide thorough explanations of equipment capabilities and operation to customers; respond to questions courteously and knowledgeably
• Diagnose and troubleshoot mechanical and electrical issues
• Accurately complete work orders, service orders, time logs, and emergency information schedules
• Replace or repair defective parts such as belts, valves, motors, and computer boards
• Maintain inventory control of assigned equipment to ensure adequate stock levels
• Participate in inventory processes on a regularly scheduled basis
• Maintain control of all assigned company property and ensure equipment is always maintained in safe operating condition
• Safely operate assigned company vehicle and maintain it according to manufacturer’s specifications
• Exhibit appearance and conduct in accordance with established company standards to present a professional image
• Maintain the highest degree of decency, honesty, and integrity as a guest in a customer’s business
• Perform other related duties as assigned by management

Requirements

• High school diploma or GED required
• Minimum of three (3) years’ experience in the residential/commercial laundry industry
• Commitment to excellence and high standards
• Strong understanding of electrical and mechanical systems
• Ability to interpret technical manuals, drawings, and schematics
• Proficiency in using hand and power tools
• Troubleshooting and problem-solving skills
• Excellent written and oral communication skills; ability to effectively present information and respond to questions
• Ability to communicate effectively with people at all levels and from various backgrounds
• Ability to manage priorities and workflow; versatility, flexibility, and willingness to work within constantly changing priorities
• Ability to work independently with minimal supervision
• Excellent customer service skills
• Proven ability to manage multiple projects and meet deadlines
• Ability to understand and follow written and verbal instructions
• Ability to understand all safety requirements and cautions
• Ability to perform the physical labor necessary
• Valid driver’s license
• Bilingual skills a plus
• Professional appearance and demeanor

Physical Requirements

• Ability to move items weighing up to 75 lbs
• Ability to operate equipment such as forklifts, pallet jacks, and lift gates

Travel

• Frequent travel to customer locations
• Occasional overnight travel

Benefits

• Health benefits package including medical, dental & vision plans
• Life insurance
• 401(k) with company matching
• Paid time off
• Paid holidays
• Employee referral program
• Mentorship program
• Company-sponsored training
• Tuition reimbursement