Service Technician

Responsibilities

• Travel to customers’ locations to complete service calls according to company policies.
• Accurately diagnose, repair and maintain equipment in optimum operating condition at customers’ locations.
• Manage and maintain a highly accurate car stock parts inventory.
• Provide on-going key-operator training to enhance user productivity, increase machine uptime and reduce service tickets.
• Project a positive company image through proper attire, personal grooming, exceptional communication skills, and excellent customer service.
• Report poor machine performance at first suspicion to manager.
• Keep current with new technology through off-site manufacturer's classes and online training.
• Collaborate with customer service team to receive, prioritize, and accurately close service calls.
• Maintain current KPI requirements for position.
• Perform other duties as assigned.

Requirements

• A high school diploma or equivalentor industry related experience and/or trainingor combination of education and experience.
• Computer literate and basic knowledge of networking.
• Ability to install/diagnose a network printer.
• Valid driver's license with an excellent driving record.
• Ability to read and follow technical schematics and service manuals.
• Ability to troubleshoot electrical and mechanical failures.
• Excellent communication skills.
• Able to work independently, under pressure at customer locations and to accept direction on given assignments.
• Physical requirements: ability to bend, lift 50 pounds.
• Strong customer service skills.

Skills

Note This is a general description of the duties and responsibilities most frequently required of this position. The company may from time-to-time request that the incumbent perform other related tasks and assume reasonable responsibilities that have not been specifically included in this description.

Benefits

Kyocera Document Solutions America, Inc. offers a generous benefits package including medical, dental and vision plans, a 401k match, flexible spending, disability and life insurance, plus paid time off and holidays.

Pay

N/A

Schedule

N/A