Service Technician

When you join Kyocera Document Solutions West, you are joining an organization that is deeply rooted in the Philosophy of “doing what is right as a human being”. Through this Philosophy, our employees are passionate about providing best-in-class customer service through efficiency, accountability, and a sense of urgency—all while putting knowledge to work to drive change. Kyocera Document Solutions America, Inc. has been officially certified as a Great Place to Work since 2022.

About the Role

As a Technician, you will provide a high level of service to our clients by maintaining optimum performance of their MFPs and printers. You will complete emergency service calls as well as preventative maintenance calls at the customer’s location.

Responsibilities

• Travel to customers’ locations to complete service calls according to company policies.
• Accurately diagnose, repair, and maintain equipment in optimum operating condition at customers’ locations.
• Manage and maintain a highly accurate car stock parts inventory.
• Provide on-going key-operator training to enhance user productivity, increase machine uptime, and reduce service tickets.
• Project a positive company image through proper attire, personal grooming, exceptional communication skills, and excellent customer service.
• Report poor machine performance at first suspicion to manager.
• Keep current with new technology through off-site manufacturer's classes and online training.
• Collaborate with customer service team to receive, prioritize, and accurately close service calls.
• Maintain current KPI requirements for position.
• Perform other duties as assigned.

Requirements

• A high school diploma or equivalent, or industry-related experience and/or training, or a combination of education and experience.
• Computer literate with basic knowledge of networking and ability to install/diagnose a network printer.
• Valid driver’s license with an excellent driving record.
• Ability to travel to and from customers within the subsidiary’s customer base.
• Ability to read and follow technical schematics and service manuals.
• Ability to troubleshoot electrical and mechanical failures.
• Excellent communication skills.
• Able to work independently, under pressure at customer locations, and to accept direction on given assignments.
• Physical requirements: ability to bend, lift 50 pounds.
• Strong customer service skills.

Car Insurance Requirements

• Standard Coverage with $1,000 Deductibles
• Bodily Injury $100,000 / $300,000
• Property Damage $50,000
• Collision Deductible $1,000
• Comprehensive Deductible $1,000

Preferred Qualifications

• Computer skills including a working understanding of basic network connectivity and print drivers.
• Minimum 2 years mechanical and electrical support experience within the office product industry.
• Minimum training: 2 current KDA or other manufacturer’s online apps or “connectivity” courses.

Benefits

• Medical, dental, and vision plans
• 401k match
• Flexible spending
• Disability and life insurance
• Paid time off and holidays