Service Technician

Joyce Windows, Sunrooms & Baths is hiring a Service Technician (W2) to support homeowners throughout the Cleveland, OH market, with occasional travel to Pittsburgh, PA. This field-based role completes warranty work, service calls, repairs, and punch list items for windows, doors, baths, sunrooms, and exterior remodeling projects.

Responsibilities

• Complete residential warranty and service calls for windows, doors, baths, sunrooms, and exterior remodeling projects
• Diagnose product, installation, and performance issues and determine the appropriate solution
• Perform repairs, adjustments, punch list items, and minor corrective work
• Communicate clearly with homeowners and provide a professional customer experience
• Coordinate with project managers, installers, customer service, and other team members as needed
• Travel daily to customer homes throughout the assigned territory
• Perform additional field tasks as assigned

Requirements

• Minimum 3 years of experience in the home improvement industry
• Experience servicing or installing windows, doors, baths, sunrooms, siding, or other exterior remodeling products preferred
• Strong troubleshooting and problem-solving skills
• Strong attention to detail and quality workmanship
• Ability to work independently in the field
• Excellent communication and customer service skills
• Valid driver's license with a clean driving record
• Willingness to travel throughout Northeast Ohio with occasional trips to Pittsburgh
• Strong work ethic and dependable attendance

Pay

Pay commensurate with experience.

Schedule

• Monday through Friday
• Daytime hours based on the service appointment schedule
• Daily travel throughout the Greater Cleveland area
• Occasional travel to Pittsburgh, PA
• Occasional extended days depending on workload

Benefits

• Health, Dental, and Vision Insurance
• 401(k) with a 25% uncapped company match
• Paid training and skill development
• Stable, year-round work
• Employee discounts on home improvement services
• Employee Referral Bonus Program
• Opportunity for advancement within the company
• Company vehicle provided
• Company-provided tools and equipment
• Monthly cell phone allowance
• Overtime opportunities when available
• Steady workload with predictable scheduling

About the Company

Joyce Windows, Sunrooms & Baths is a third-generation, family-owned company with over 71 years of success in the home improvement industry. We offer a stable workload, strong team support, and long-term career opportunities for individuals who take pride in their work and want to grow with the company.