Service Technician

Jenoptik is an international photonics group with representatives in over 80 countries. Optical technologies are the foundation of our business. We employ around 4,000 people worldwide.

About the role

The Service Technician is responsible for providing hands-on and remote technical support to Hommel-Etamic customers. You will be part of an elite team of specialists who handle new installations and ongoing support for existing installations in the field, including troubleshooting, repair, preventative maintenance, training, and programming of Hommel-Etamic high-tech precision measuring systems. As part of the service team, you will be self-motivated and demonstrate professionalism and a positive attitude when servicing customer needs to improve satisfaction, maximize retention, and increase profitability.

Responsibilities

• Install, program, calibrate, maintain, and repair gauging systems
• Train customers in the operation, programming, and maintenance of gauging systems
• Program and run-off customer-specific applications
• Troubleshoot complex electro-mechanical systems
• Perform periodic maintenance and calibrations of gauging systems in customer facilities throughout North America and internationally
• Abide by all company policies and procedures
• Complete daily time tracking and reporting
• Complete daily expense tracking and reporting
• Work to a budget

Requirements

• Ability to work a flexible schedule and adapt to changing work schedules
• Up to 90% travel
• Valid driver’s license and clean driving record provided annually
• Critical thinker with strong problem-solving skills
• Team player
• Excellent time-management skills
• Excellent interpersonal and communication skills
• Able to read blueprints and electrical schematics
• Knowledge of geometric tolerances (GD&T)
• Accustomed to using mobile tools and applications
• Strong computer skills in Word, Excel, and Outlook
• Understanding of installing software, hardware, and drivers on computer systems
• Programming experience with PLCs (ladder logic) and/or structured text languages (e.g., C++) would be an asset
• Background in the manufacturing industry—metrology experience a definite advantage
• Strong analytical skills
• Electromechanical aptitude
• U.S. Citizenship or qualified U.S. worker

Qualifications

• High School Diploma / GED required
• Technical diploma in mechatronics, manufacturing methods, or similar is preferred; college degree preferred
• 3–5 years of industrial/manufacturing experience
• Experience in a customer support role a definite advantage

Physical Requirements

The physical requirements must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Occasionally required to stand, walk, sit, use hands or fingers to handle or feel objects, tools, or controls, and keyboard
• Reach with hands and arms, climb stairs, balance, stoop, kneel, crouch, or crawl
• Talk and hear
• Vision must be correctable to visually detect scratches and digs
• Occasionally lift and/or move up to 50 pounds