Service Technician

About the role

This is a full-time, hourly position with a pay range of $25.00 – $40.00 per hour depending on qualifications and experience.

Locations

• Syracuse, NY
• Horseheads, NY
• Watkins Glen, NY
• Binghamton, NY
• Corning, NY
• Erie, PA
• Elmhurst, IL
• Livonia, MI
• Indianapolis, IN
• Hamilton, OH
• Toledo, OH

About Us

Ingersoll Rand has dedicated itself to Making Life Better for its employees, customers, shareholders, and planet. We produce innovative and mission-critical flow creation and life science technologies – from compressors to precision handling of liquids, gasses, and powders – to increase industrial productivity, efficiency, and sustainability. Supported by over 80+ brands, our products are used in various end-markets including life sciences, food and beverage, clean energy, industrial manufacturing, infrastructure, and more.

Job Overview

The Field Service Technician for Ingersoll Rand's Compression Systems and Services Division serves customers by installing, troubleshooting, repairing, and maintaining all makes of rotary screw and reciprocating and/or Centac and ECC air compressors, along with additional compressed air system components. You will use precision measuring tools for diagnostic troubleshooting of compressed air equipment and have knowledge of all operations and parts manuals associated with all equipment.

Responsibilities

• Perform preventative maintenance on Ingersoll Rand compressed air equipment.
• Interact with customers to address existing and unanticipated equipment concerns.
• Collaborate with Service Coordinator on ordering and gathering parts and supplies necessary to complete installations and repairs.
• Assist and train apprentices and Field Service Technicians.
• Communicate verbally and in writing with customers and co-workers.
• Provide technical assistance on equipment pre-commissioning and start-ups, installations, and repairs of compressed air systems, including hands-on work to assure equipment operates to customer’s requirement with limited guidance from the Master Technician.
• Increase Ingersoll Rand customers’ awareness of how Ingersoll Rand products, services, and solutions such as Preventative Maintenance, Diagnostics, Audits, and Leak Detection can benefit their operations.

Requirements

• 2 years+ experience troubleshooting industrial/commercial mechanical systems.
• Valid driver's license for a minimum of 12 months, with no major or frequent traffic violations including, but not limited to: DUI in the previous 5 years, Hit & Run, License Suspension, Reckless/Careless Driving or multiple smaller infractions or preventable collisions in the previous 3 years.
• On-call availability after the first 90 days, with a 1-week on-call rotation every 4 weeks or greater as determined by the hiring manager.
• Highly physical role requiring regular use of hands, fingers, walking, stooping, and kneeling; regularly lifting and/or moving weight limits in line with the safety policy.
• High School Diploma or equivalent required.

Core Competencies

• Able to read wiring schematics and diagrams for all equipment.
• Advanced network systems installations (IMMC/ASC, X Series Automation).
• Basic vibration troubleshooting.
• Basic Air Quality (system compressor/dryer – air treatment).
• Operating knowledge of Microsoft Office software and other basic computer usage.
• Working proficiency with handheld computer (i.e., Smartphone, iPad) and network-based systems.
• Maintain proper business travel practices in a cost-efficient manner.

Preferences

• Industrial air compressor maintenance & knowledge.
• EPA Certification.
• Veterans/Active-Duty Military are encouraged to apply.

Travel & Work Arrangements

• Daily travel within a 3-hour radius of the service area.
• A company vehicle and fuel card will be provided.