Service Technician

About the role

Ingersoll Rand’s Industrial Technologies and Services Division is seeking a Service Technician to install, troubleshoot, repair and maintain all makes of rotary screw and reciprocating and/or Centac and ECC air compressors, along with additional compressed air system components. You will use precision measuring tools for diagnostic troubleshooting of compressed air equipment and maintain up-to-date knowledge of field installation and repair requirements.

Responsibilities

• Ensure correct installation, maintenance, and field repair of Ingersoll Rand equipment at customer sites
• Maintain current knowledge of field installation and repair requirements
• Provide technical advice and train customers, potential customers, field sales personnel, and service trainees
• Diagnose problems and recommend corrective action in unsupervised settings; submit clear, accurate records and/or oral reports to the manufacturing facility
• Maintain high integrity in handling business affairs and maintain proper written and oral communication skills
• Submit detailed, legible technical reports after each service call suitable for customer billing
• Submit accurate, detailed, and timely expense account records and timecards on a weekly basis
• Manage good financial records and practices for company business matters, credit cards, and company vehicle if required

Requirements

• 2–5 years of experience troubleshooting industrial/commercial mechanical systems
• Experience on compressed air systems, centrifugal technologies, or solid controls is a plus
• Knowledge of service, diagnosis, and startup of rotary and centrifugal air compressors, including dryers, cooling towers, and filtration systems is preferred but not required
• High school diploma or equivalent required
• Must possess a full mechanic’s tool set; specialty tools will be provided
• Valid driver’s license for at least 12 months with no major or frequent traffic violations (e.g., DUI in the previous 5 years; hit-and-run; license suspension; reckless/careless driving; multiple preventable collisions in the previous 3 years)

Core Competencies

• Ability to work in diverse conditions: mechanical equipment rooms with exposure to noisy equipment, extreme weather, precarious locations, and risk of electrical shock per NFPA or equivalent standards
• Operating knowledge of Microsoft Office and basic computer usage
• Working proficiency with handheld computers (e.g., smartphones, tablets) and networked systems
• Customer service skills including conflict resolution, communication, and negotiation
• Maintain cost-efficient business travel practices
• Mechanical competency to learn, diagnose, and troubleshoot compressor systems and machinery
• Highly physical role requiring regular use of hands and fingers, walking, stooping, kneeling, and lifting or moving weight limits in accordance with safety policy

Preferences

• Degree or coursework in Electrical/Electronic Technology or HVAC with knowledge of AC/DC circuits, wiring diagrams/schematics, motors/controls, PLCs, HVAC electricity, controls, refrigeration systems, and/or refrigerant certification
• Military experience or sufficient mechanical work experience is a plus
• EPA 608 and F-Gas 303/2008/CE/ISHRAE certifications preferred; refrigeration experience/certification is a plus

Travel & Work Arrangements

• Occasional travel for training: 1–2 times per year for one week at a time (5–10%)
• Included in an on-call rotation with other local service technicians to handle customer emergencies in evenings or on weekends; occasional evening or weekend work may be required during scheduled on-call weeks

Benefits

• Medical, prescription, dental, and vision coverage
• Wellness programs
• Life insurance
• 401(k) plan with company match
• Paid time off
• Employee stock grant