Service Technician

About the role

The Service Technician for Ingersoll Rand's Industrial Technologies and Services Division serves customers by installing, troubleshooting, repairing and maintaining all makes of rotary screw and reciprocating and/or Centac and ECC air compressors, along with additional compressed‑air system components. You will use precision measuring tools for diagnostic trouble‑shooting of compressed‑air equipment and must be familiar with all operations and parts manuals associated with the equipment.

Responsibilities

• Ensure correct installation, maintenance, and field repair of Ingersoll Rand equipment at the purchaser’s location.
• Maintain up‑to‑date knowledge of field installation and repair requirements.
• Provide technical advice and train customers, potential customers, field salesmen, and field‑service trainees.
• Diagnose problems, recommend corrective action in an unsupervised environment, and submit clear, accurate records or oral reports to the manufacturing facility.
• Maintain a high degree of integrity in handling business affairs.
• Communicate written and oral information related to service work concisely and logically.
• Submit detailed technical reports on each service call in a legible format suitable for billing.
• Submit accurate, detailed, and timely expense account records along with weekly timecards.
• Maintain good financial records and practices to manage company business matters, credit cards, and, if required, a company car.

Requirements

• Minimum of 2 years experience troubleshooting industrial/commercial mechanical systems.
• Experience with compressed‑air systems, centrifugal technologies, or solid‑state controls is a plus.
• Knowledge of service, diagnosis, and startup of rotary and centrifugal air compressors—including dryers, cooling towers, and filtration systems—is encouraged.
• High school diploma or equivalent required.

Core Competencies

• Possess a mechanic’s set of tools; specialty tools will be provided.
• Valid driver’s license for at least 12 months with no major or frequent traffic violations (e.g., DUI in past 5 years, hit‑and‑run, license suspension, reckless driving, multiple infractions in past 3 years).
• Ability to work in diverse conditions: noisy equipment rooms, extreme weather, precarious locations, and environments with risk of high‑voltage electrical shock (NFPA or equivalent standards).
• Operating knowledge of Microsoft Office and basic computer usage.
• Proficiency with handheld devices (smartphone, iPad) and network‑based tools.
• Customer‑service skills such as conflict resolution, communication, and negotiation.
• Maintain cost‑efficient business travel practices.
• Mechanical competency to learn, diagnose, and troubleshoot compressor systems and machinery.
• Physical ability to use hands and fingers, walk, stoop, kneel, and regularly lift/move weight in accordance with safety policy.

Preferences

• Degree program in Electrical/Electronic Technology or HVAC with basic knowledge of AC/DC circuits, wiring diagrams/schematics, motors/controls, PLCs, HVAC electricity, controls, refrigeration systems, or refrigerant certification.
• Military experience and/or substantial mechanical working experience is a plus.
• Candidates with relevant knowledge/skills but without a formal program may be considered.
• EPA 608 / F‑GAS 303/2008/CE/ISHRAE certification preferred (refrigeration experience/certification a plus).

Travel & Work Arrangements

• Occasional travel for training 1–2 times per year for one week at a time (approximately 5‑10 % of time).
• Included in an on‑call rotation with local service technicians to handle customer emergencies in evenings or weekends.
• Occasional evening or weekend work may be required during scheduled on‑call weeks.

Benefits

• Medical, prescription, dental, and vision health‑care options.
• Wellness programs.
• Life insurance.
• Robust 401(k) retirement plan.
• Paid time off.
• Employee stock grant.
• Additional offerings that support health, well‑being, and work‑life balance.