Service Technician

About the role

This Field Service Technician role serves customers by installing, troubleshooting, repairing, and maintaining all makes of rotary screw and reciprocating and/or Centac and ECC air compressors, along with additional compressed air system components. You will use precision measuring tools for diagnostic troubleshooting of compressed air equipment and must be familiar with all operations and parts manuals associated with the equipment.

Responsibilities

• Perform preventative maintenance on Ingersoll Rand compressed air equipment.
• Interact with customers to address existing and unanticipated equipment concerns.
• Collaborate with Service Coordinator on ordering and gathering parts and supplies necessary to complete installations and repairs.
• Assist and train apprentices and Field Service Technicians.
• Communicate effectively verbally and in writing with customers and co-workers.
• Provide technical assistance on equipment pre-commissioning and start-ups, installations, and repairs of compressed air systems, including hands-on work to assure equipment operates to customer’s requirements with limited guidance from the Master Technician.
• Increase customer awareness of Ingersoll Rand products, services, and solutions such as Preventative Maintenance, Diagnostics, Audits, and Leak Detection.

Requirements

• 2 years+ experience troubleshooting industrial/commercial mechanical systems.
• Valid driver’s license for a minimum of 12 months with no major or frequent traffic violations including, but not limited to: DUI in the previous 5 years, Hit & Run, License Suspension, Reckless/Careless Driving, or multiple smaller infractions or preventable collisions in the previous 3 years.
• On-call availability required after the first 90 days; on-call weeks can be as often as every 4 weeks or greater, as determined by the hiring manager.
• Highly physical role requiring regular use of hands, fingers, walking, stooping, and kneeling; regularly lift and/or move weight limits in line with the safety policy.
• High School Diploma or equivalent required.

Core Competencies

• Able to read wiring schematics and diagrams for all equipment.
• Advanced network systems installations (IMMC/ASC, X Series Automation).
• Basic vibration troubleshooting.
• Basic Air Quality (system compressor/dryer – air treatment).
• Operating knowledge of Microsoft Office software and other basic computer usage.
• Working proficiency with handheld computers (e.g., Smartphone, iPad) and network-based systems.
• Maintain proper business travel practices in a cost-efficient manner.

Preferences

• Industrial air compressor maintenance and knowledge.
• EPA Certification.
• Veterans/Active-Duty Military are encouraged to apply.

Travel & Work Arrangements

• Daily travel within a 3-hour radius of the service area.
• Company vehicle and fuel card provided.

Pay

Starting pay ranges between $25.00 and $35.00 per hour depending on qualifications and experience.

Schedule

Monday – Friday, 7:30 AM – 4:30 PM.

Locations

• Syracuse, NY
• Horseheads, NY
• Watkins Glen, NY
• Binghamton, NY
• Corning, NY
• Erie, PA
• Elmhurst, IL
• Livonia, MI
• Indianapolis, IN
• Hamilton, OH
• Toledo, OH