Service Technician

Location: Staunton/Lynchburg/Roanoke, VA area

About the role

Service Technician for Ingersoll Rand's Industrial Technologies and Services Division serves customers by installing, troubleshooting, repairing and maintaining all makes of rotary screw and reciprocating and/or Centac and ECC air compressors, along with additional compressed air system components. Uses precision measuring tools for diagnostic troubleshooting of compressed air equipment and must be familiar with operations and parts manuals.

Responsibilities

• Ensure correct installation, maintenance, and field repair of Ingersoll Rand equipment at the purchaser's location.
• Maintain up‑to‑date knowledge of field installation and repair requirements.
• Provide technical advice and train customers, potential customers, field salesmen, and service trainees.
• Diagnose problems, recommend corrective action, and submit clear, accurate records or oral reports to the manufacturing facility.
• Maintain a high degree of integrity in handling business affairs.
• Communicate written and oral information related to service work concisely and logically.
• Submit detailed technical reports on each service call suitable for billing.
• Submit accurate, detailed, and timely expense account records and weekly timecards.
• Maintain good financial records and practices for company business matters, credit cards, and, if required, a company car.

Requirements

• Minimum of 2 years experience troubleshooting industrial/commercial mechanical systems.
• Experience with compressed air systems; background in centrifugal technologies or solid controls is a plus.
• High school diploma or equivalent required.
• Valid driver’s license for at least 12 months with no major or frequent traffic violations (e.g., DUI in past 5 years, hit‑and‑run, license suspension, reckless driving, multiple infractions in past 3 years).
• Ability to work in diverse conditions: noisy equipment rooms, extreme weather, precarious locations, and exposure to high‑voltage electrical shock (NFPA or equivalent standards).
• Operating knowledge of Microsoft Office and basic computer usage; proficiency with handheld devices (smartphone, iPad) and network‑based tools.
• Customer service skills such as conflict resolution, communication, and negotiation.
• Mechanical competency to learn, diagnose, and troubleshoot compressor systems and machinery.
• Physical ability to perform regular hand, finger, walking, stooping, and kneeling tasks; lift and move weights in line with safety policy.
• Must possess a mechanic’s set of tools (specialty tools provided).

Preferences

• Degree program in Electrical/Electronic Technology or HVAC with knowledge of AC/DC circuits, wiring diagrams/schematics, motors/controls, PLCs, HVAC electricity, controls, refrigeration systems, or refrigerant certification.
• Military experience and/or extensive mechanical working experience.
• EPA 608 / F‑GAS 303/2008/CE/ISHRAE certification (refrigeration experience/certification a plus).

Travel & Work Arrangements

• Occasional travel for training 1–2 times per year, one week at a time (5‑10% of time).
• Included in an on‑call rotation with other local service technicians for customer emergencies in evenings or weekends.
• Occasional evening or weekend work may be required during scheduled on‑call weeks.

Benefits

• Medical, prescription, dental, and vision health care options.
• Wellness programs.
• Life insurance.
• Robust 401(k) plan.
• Paid time off.
• Employee stock grant.
• Culture of personal ownership and support for health, well‑being, and community involvement.