Service Technician

About Us

Ingersoll Rand has dedicated itself to Making Life Better for its employees, customers, shareholders, and planets. We produce innovative and mission-critical flow creation and life science technologies – from compressors to precision handling of liquids, gasses, and powers – to increase industrial productivity, efficiency, and sustainability. Supported by over 80+ brands, our products are used in various end-markets including life sciences, food and beverage, clean energy, industrial manufacturing, infrastructure, and more. Across the globe, we're driving growth with an entrepreneurial spirit and ownership mindset.

Job Overview

The Field Service Technician serves customers by installing, troubleshooting, repairing, and maintaining all makes of rotary screw and reciprocating and/or Centac and ECC air compressors, along with additional compressed air system components. You will use precision measuring tools for diagnostic troubleshooting of compressed air equipment. In addition, you need to have knowledge of all operations and parts manuals associated with all equipment.

Responsibilities

• Perform preventative maintenance on Ingersoll Rand compressed air equipment and interact with customers to address existing and unanticipated equipment concerns.
• Collaborate with Service Coordinator on ordering and gathering parts and supplies necessary to complete installations and repairs.
• Assist and train apprentices and Field Service Technicians.
• Effectively communicate verbally and in writing with customers and co-workers.
• Provide technical assistance on equipment pre-commissioning and start-ups, installations, and repairs of compressed air systems, including "hands-on" work to assure equipment operates to customer's requirement with limited guidance from the Master Technician.
• Increase customer awareness of how Ingersoll Rand products, services, and solutions, such as Preventative Maintenance, Diagnostics, Audits and Leak Detection can benefit their operations.

Requirements

• 2 years+ experience of troubleshooting industrial/commercial mechanical systems.
• Must possess a valid driver's license for a minimum of 12 months, with no major or frequent traffic violations including, but not limited to: DUI in the previous 5 years, Hit & Run, License Suspension, Reckless/Careless Driving or multiple smaller infractions or preventable collisions in the previous 3 years.
• Every service technician is required to be on-call, but you will not be on-call for the first 90 days to get used to the schedule. This is shared with every service tech, and it requires being available 24/7 for the 1-week duration where you will go to customer sites. On-call weeks can be as often as every 4 weeks or greater than 4 weeks, but that will be determined by the hiring manager.
• This position is highly physical and requires regular use of hands, fingers, walking, stooping, and kneeling. It requires employees to regularly lift and or move weight limits in line with the safety policy.
• High School Diploma or equivalent required.

Core Competencies

• Able to read wiring schematics and diagrams for all equipment.
• Advanced network systems installations (IMMC/ASC, X Series Automation).
• Basic vibration troubleshooting.
• Basic Air Quality (system compressor/dryer – air treatment).
• Operating knowledge of Microsoft office software and other basic computer usage.
• Working proficiency with handheld computer (i.e. Smartphone, iPad) and network bases.
• Maintain proper business travel practices in a cost-efficient manner.

Preferences

• Industrial air compressor maintenance & knowledge.
• EPA Certification.
• Veterans/Active-Duty Military are encouraged to apply.

Travel & Work Arrangements

• Service Technicians will travel daily in a 3-hour radius within our service area.
• A company vehicle and fuel card will be provided.
• This position may require occasional travel for training. 1-2 times per year for one week at a time. (5-10%).
• This position is included in an on-call rotation with other service technicians in the local area to service customer emergencies in the evenings or on weekends. Occasional evening or weekend work may be required during scheduled on-call weeks.

Benefits

• Health care options including medical and prescription plans, dental and vision coverage, and wellness programs.
• Life insurance.
• Robust 401(k) plan.
• Paid time off.
• Employee stock grant.