Service Technician

Responsibilities

• Perform reconnects, requested and non‑pay disconnects, and changes of service while adhering to company procedures and safe work practices.
• Routinely perform fiber optic troubleshooting with 1310 nm, 1490 nm, and 1550 nm wavelengths.
• Administer router, access point, bridge, and Wi‑Fi processes.
• Perform troubleshooting and solution methodologies for IP and LAN.
• Install all types of CAT5/CAT6 drop wire.
• Install connectors on CAT5/CAT6 drop wire.
• Troubleshoot IP issues from any telecommunications demarc to customer premise equipment.
• Successfully install all ancillary equipment provided to subscribers.
• Identify fiber connectors and color‑code them.
• Configure customer PCs for successful internet operation.
• Test and tone all drop wires from equipment room to end‑user location.
• Work on an on‑call schedule rotation.
• Other duties as assigned.

Qualifications

• Minimum of 5 years experience installing, testing, and troubleshooting cable, phone, and internet services.
• Fiber optic cabling experience.
• Proficiency using small hand tools and larger power tools.
• Active, clean, non‑restrictive, state‑issued driver’s license in the state of employment.
• Comfortable working on ladders and at heights.
• High school diploma or equivalent required; associate’s degree in Internet Technologies or Engineering preferred.
• Cisco certifications (CCT or CCENT entry‑level) and Microsoft certifications (MCSA for Office) preferred.

Schedule

Ability to work days, weekends, evenings, and holidays and participate in an on‑call rotation as needed.

Benefits

• Comprehensive healthcare, dental, and vision plans.
• 401(k) retirement plan with company match.
• Paid vacation, sick time, and additional holidays (including your birthday!).
• Paid volunteer time.
• Paid parental leave.
• Hotwire service discounts for employees residing on serviced properties, including reduced rates for high‑speed internet, video, phone, and security services.
• Employee referral bonuses.
• Exclusive entertainment discounts and perks.