Service Technician

We need to output HTML fragment with headings

for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We must not repeat job title. No Job ID etc. Remove boilerplate. We need to parse the posting. Key sections: - About the role: The introductory paragraphs describing HBC, role excitement, etc. Should be prose. - Responsibilities: list of duties: Installation, Repair & Maintenance, Customer Experience & Sales, Quality Assurance & Documentation, Professionalism and Safety. Could be bullet list. - Requirements: maybe "The Successful Service Technician Will Have" list. - Qualifications: maybe education, experience: high school diploma/GED, 1-2 years CATV experience, etc. - Skills: maybe specific skills: troubleshooting, tools, computer skills, etc. - Benefits: listed. - Pay: "$18-$21/hour" - Schedule: maybe not explicitly given; there is mention of on-call/standby responsibilities, willingness to work overtime, on-call schedules every 7 weeks, work schedules may adjust based on business need. That could be schedule info. So we can include Schedule section with those details. We must not include sections with filler like "commensurate with experience". We have actual content. We need to preserve all substantive information; do not invent or summarize away detail. So we need to keep details like location list, job type full-time, etc. Should we include location? Possibly under About the role or a separate meta? The instruction: do NOT put Job ID/requisition numbers as headings — fold minor metadata into a short

or drop it. Location and job type could be minor metadata; we could include in a short

after About the role. But we need to preserve all substantive information. Location list is substantive. Could include in a paragraph. We need to avoid duplication. The posting repeats some sentences; we should deduplicate. Let's extract content. Intro: "HBC is a leading provider of delivering FTTH (Fiber-To-The-Home) Broadband services to both residential and business customers. As our company continues to grow, we are seeking skilled Service Technicians to join our team who are passionate about delivering exceptional customer experiences while supporting the expansion of cutting-edge fiber broadband technology across our communities. Working as a Service Technician for a Fiber-to-the-Home (FTTH) broadband provider is an exciting and rewarding opportunity that offers a unique blend of technical challenges, customer interaction, and career growth. At HBC, connecting people is at the heart of everything we do. We are forward thinkers who leverage advanced fiber internet technology to strengthen communities, deliver world-class service, and create meaningful customer connections. In this role, you'll find yourself on the forefront of cutting-edge technology, ensuring that customers stay connected seamlessly while contributing to the growth of a high-demand industry. Apply today for a chance to join HBC!" Then job type and location: "Job Type: Full-time Location: Winona, MN / Plainview, MN / Rochester, MN / Lake City, MN / La Crosse, WI / Onalaska, WI / Eyota, MN / Chatfield, MN / Rushford, MN" Then "Primary Responsibilities Include Installation, Repair & Maintenance" then bullet list. Let's capture responsibilities sections: Installation, Repair & Maintenance: - Install, connect, troubleshoot, repair, and configure FTTH equipment and services at residential and commercial customer locations. - Ensure that the installation follows company standards and customer requirements. - Test and verify that the broadband services are functioning correctly. - Test and locate trouble within the broadband system, replace or repair defective equipment, and ensure proper craftsmanship and care for Fiber Optic components and network. - Troubleshoot and diagnose connectivity issues and equipment malfunctions. - Perform repairs and maintenance on FTTH infrastructure, including optical network terminals (ONTs), routers, and related equipment. - Replace or upgrade faulty components or equipment to ensure reliable service. - Install, splice, repair, and maintain aerial, buried, underground, and customer premise fiber optic and copper facilities where applicable. - Use various diagnostic tools and test equipment to identify defective cable, locate faults, and verify service restoration. - Respond to service trouble dispatches and provide technical troubleshooting support to resolve customer-impacting issues efficiently. Customer Experience & Sales: - Provide excellent customer service by addressing customer inquiries and resolving technical issues. - Educate customers on the services being provided, instruct them on the proper use of equipment, propose solutions, and describe the advantages of and sell additional services. - Exceed customer expectations by performing extraordinary customer service, identifying customer needs, and proactively educating customers on HBC products and service solutions including Internet, Video, Voice, and managed services. - Seek sales opportunities through customer interactions and help customers understand the value of enhanced broadband solutions. Quality Assurance & Documentation: - Conduct regular testing and quality assurance checks on the FTTH network to ensure optimal performance and reliability. - Monitor network performance and address any issues promptly. - Maintain accurate records of service calls, installations, repairs, and customer interactions. - Update customer account information and service records as required. - Provide high-level support for maintaining operational records including service documentation, network elements, customer premise records, and system updates. Professionalism and Safety: - Maintain an appropriate and professional image of the company through personal appearance, demeanor, driving habits, and interactions with customers. - Adhere to safety protocols and guidelines to ensure a safe working environment for yourself and others. - Support HBC’s safety mission of “Home Safe, Every Day” by proactively identifying hazards and following all field safety procedures. - Stay up to date with the latest FTTH technology and best practices through company provided ongoing technical training and certification programs. - Effectively troubleshoot and solve technical problems related to FTTH services and equipment. - Use diagnostic tools and equipment to identify and resolve issues. (Note: Some of these may duplicate earlier; but we keep.) Now Requirements/Qualifications/Skills. "The Successful Service Technician Will Have" list: - Valid and Clean Driver’s License - High school diploma or GED equivalent - Able to troubleshoot and repair customer products/services using knowledge of plant distribution and customer equipment operation - Able to locate and mark underground services utilizing test equipment, prints, and data base mapping software - Knowledge and experience splicing and repairing fiber - Knowledge and experience working with electronics, DC power, and fiber optic equipment - Availability for on-call/standby responsibilities and willingness to work overtime as business needs require - Able to properly operate small hand tools, power tools, and test equipment - Able to work independently and plan to complete projects - Strong computer skills in Word and Excel - Able to accurately measure distances using tapes or other measuring devices - Able to differentiate between different sizes and colors of wires/cables - Ability to work in tight spaces including attics, crawl spaces, cabinets, utility closets, and telco rooms - Knowledge of and ability to comply with all OSHA, FCC, NEC, and local ordinances. - 1 – 2 years of CATV or other relevant technical/electronic experience - Good customer relations and communication skills are required. We can split into Qualifications (education, experience, license) and Skills (technical abilities). But the instruction says we can have sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to decide what goes where. "Requirements" could be the list of mandatory items (license, diploma, experience). "Qualifications" could be similar; but we might combine. However we need to avoid thin sections. Perhaps we make one "Requirements" section that includes license, diploma, experience, and ability to work overtime, etc. Then "Skills" section for technical skills: troubleshooting, splicing, tools, computer skills, measuring, etc. Or we could put all under "Requirements". But we need to follow instruction: prefer a few substantive sections over many thin ones. So maybe we have About the role, Responsibilities, Requirements (which includes qualifications and skills), Benefits, Pay, Schedule. That's 5 sections. But the instruction says use headings for those specific names if we include them. It's okay to omit some if no content. We have content for About the role, Responsibilities, Requirements (maybe combine qualifications and skills), Benefits, Pay, Schedule. We need to ensure we don't repeat content. Let's craft About the role paragraph(s) including location and job type maybe as a short paragraph. We must not repeat job title. So we can start with a paragraph describing HBC and role, then a short paragraph with job type and location. Now Responsibilities: we can group into

• items, maybe with subheadings? But we only allowed

  for section headings, not subheadings. So we can just have a single list of responsibilities, but we could separate categories with plain text before list? The instruction: Use

  • for any list of duties/requirements/benefits, and

    for prose. So we can have a

    introducing responsibilities, then a

    • list. Similarly for Requirements: we can have a

      then

      • . Benefits: list. Pay: maybe a

        with pay rate. Schedule: maybe a

        with schedule details. Now we need to ensure we don't include boilerplate like "Apply today for a chance to join HBC!" That's maybe part of About the role but could be considered application instruction? It's not exactly instruction to apply but a call to action. Might be considered boilerplate? The instruction: Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. "Apply today for a chance to join HBC!" is an application instruction; we should remove it. Also "Apply today for a chance to join HBC!" appears earlier. Also later: "For more information, go to www.schurzchoice.com." That's also application instruction? Might be considered navigation; we should remove. Also "Do you meet the required qualifications but aren’t sure if your experience checks every box? We encourage you to apply." That's application instruction; remove. Also "If you believe you can be successful in this role , we want to hear from you." Remove. Also "Schurz Communications And Its Subsidiaries Strategic Objectives ..." That's likely boilerplate; remove. Also "Physical Demands/Working Conditions" maybe we could include under Schedule? It's about physical demands; not schedule. Could be considered part of Requirements? Might be considered requirements but it's about physical demands. The instruction says we should preserve all substantive information; physical demands is substantive. Could be part of Requirements or a separate section? But we don't have a heading for Physical Demands. Could fold into Requirements as a list item. However the instruction says we should only include sections when posting has real specific content for it. We have content for physical demands; we could include under Requirements as a bullet. Similarly "Equal Opportunity Employer" boilerplate; remove. Now let's extract the substantive content we will keep: About HBC and role (excluding apply call). Let's write: "HBC is a leading provider of delivering FTTH (Fiber-To-The-Home) Broadband services to both residential and business customers. As our company continues to grow, we are seeking skilled Service Technicians to join our team who are passionate about delivering exceptional customer experiences while supporting the expansion of cutting-edge fiber broadband technology across our communities. Working as a Service Technician for a Fiber-to-the-Home (FTTH) broadband provider is an exciting and rewarding opportunity that offers a unique blend of technical challenges, customer interaction, and career growth. At HBC, connecting people is at the heart of everything we do. We are forward thinkers who leverage advanced fiber internet technology to strengthen communities, deliver world-class service, and create meaningful customer connections. In this role, you'll find yourself on the forefront of cutting-edge technology, ensuring that customers stay connected seamlessly while contributing to the growth of a high-demand industry." Then a short paragraph for job type and location: "Job Type: Full-time. Locations: Winona, MN; Plainview, MN; Rochester, MN; Lake City, MN; La Cros