Service Technician

We need to output HTML fragment only, using

for section headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. Remove boilerplate, navigation, legal, EEO, duplicated lines, application instructions. Also remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate. Also remove "Ready to apply? If you are excited about this opportunity, please submit your Resume/CV today for consideration!" and EEO statement. Also remove "Hiab is the pioneer..." maybe part of About the role? The posting includes a paragraph about Hiab being pioneer etc. That could be considered "About the role" or maybe "About the company". The instruction says use headings for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we need to map content. We have: - Compensation Data Salary ranges from $29.30-$34.15 per hour based on skills and experience. That's Pay. - Benefits: $3,000 SIGN-ON Bonus, Comprehensive benefit package including: health, vision, dental, company-paid & voluntary life insurance upon first day of employment, 401k program with 6% company match, Personal time off and company-paid holidays, Opportunities for career growth and competitive salary commensurate with experience, Tuition reimbursement for job-related continued education, Referral Program, You may also be provided with a company cell phone, laptop and/or credit card, all to be used for the purpose of conducting company business. - Your mission To perform service, (preventive maintenance, safety checks, corrective actions, upgrades and refurbishment) on equipment, at assigned Hiab locations in line with Manager’s instructions. Responsible for contributing to productive customer relationships as well as following Best Practice in all administrative and technical activities. - Key Responsibilities: list of bullet points. - What We Are Looking For: list of requirements. - What We Offer: As a part of our Employees First culture, we offer opportunities to grow within a dynamic environment that values flexibility and your well-being. We strive to make things easier, empower you to succeed, and strive for excellence in a positive and inclusive environment. We need to decide sections: About the role (maybe the mission paragraph?), Responsibilities (Key Responsibilities), Requirements (What We Are Looking For), Qualifications (maybe overlapping with Requirements? Could combine? But we need separate headings only if content exists. Could put qualifications like education, experience, certifications. The "What We Are Looking For" includes ability to obtain DOT Medical Card, valid driver's license, moving violations, HS diploma, 3+ years mechanical/hydraulic/electrical, diagnostic skills, own tools, know Hiab procedures. That's qualifications and requirements. Could split: Requirements (maybe mandatory like DOT card, driver license, HS diploma) and Qualifications (experience, skills). But we can also just have one section "Requirements" and maybe "Skills". The instruction says we can use headings for About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We should include only those with real content. We have Pay: compensation range. Benefits: detailed. Responsibilities: list. About the role: maybe the mission paragraph. Requirements: maybe the mandatory items: DOT Medical Card, valid driver's license, moving violation limits, HS diploma. Qualifications: maybe 3+ years experience, diagnostic skills, own tools, knowledge of procedures. Skills: maybe appropriate diagnostic and troubleshooting skills (already covered). Could also include ability to communicate, customer satisfaction, record keeping, etc. But those are in responsibilities. We need to avoid filler like "commensurate with experience" (should not be included as heading content if it's vague). But we can include it as part of Benefits? It says "Opportunities for career growth and competitive salary commensurate with experience" - that's vague; we might omit that line as it's filler. However we must preserve ALL substantive information; "competitive salary commensurate with experience" is not substantive (no specifics). So we can drop that phrase. Similarly "Opportunities for career growth" is vague but maybe still substantive? It's a benefit but not specific. Might be considered filler. The instruction: "never emit a heading followed by filler/placeholder text (e.g. 'commensurate with experience', 'not specified', 'N/A', 'varies', 'TBD')". So we should not include sections that only have such filler. But we can include a benefit line that includes that phrase as part of a sentence? It says never emit a heading followed by filler/placeholder text. It doesn't say we must remove the phrase from within a sentence if there is other substantive content. But better to remove the phrase if it's just filler. However "Opportunities for career growth" is a benefit but not specific; could be considered filler. Safer to keep only concrete benefits: sign-on bonus, health/vision/dental, life insurance, 401k match, PTO, holidays, tuition reimbursement, referral program, company cell phone/laptop/credit card. We'll drop the vague ones. Now schedule: not mentioned. So we omit Schedule section. Now we need to output HTML fragment only, no /. Use

for each section heading, then content in

or

• . For prose use

  . For list use

  • . We need to preserve all substantive information. Let's extract. About the role: The mission paragraph: "Your mission To perform service, (preventive maintenance, safety checks, corrective actions, upgrades and refurbishment) on equipment, at assigned Hiab locations in line with Manager’s instructions. Responsible for contributing to productive customer relationships as well as following Best Practice in all administrative and technical activities." We could make that a

    . Responsibilities: list: - Inspect, perform service, troubleshoot (preventive maintenance, safety checks, corrective actions, upgrades and refurbishment) on the following equipment: Forklifts, Knuckle Boom Cranes, Loaders, Liftgates, Hooklifts, Skiploaders & Hoists in line with Manager’s instructions - Follow applicable safety rules, agreed working practices and environmental requirements - Staying up to date with technical developments as shown in internal service bulletins and completing technical courses when instructed by District Service Manager - Respond to customer’s queries and concerns to maximize customer satisfaction & follow Hiab Customer Satisfaction Guidelines - Keep adequate records, maintain documentation & submit daily reports in the format specified by the District Service Manager - Recognize sales opportunities and communicate to District Service Manager - Coach/tutor junior colleagues and trainees as necessary - Conduct self at all times in a way that promotes a positive image of the Hiab brand and follow rules of the Quality System We need to ensure no duplication. The first bullet includes inspect, perform service, troubleshoot... similar to mission but okay. Requirements: mandatory items: - Ability to obtain and maintain a 1-year DOT Medical Card is required for this position - Valid Driver’s License is required - No more than one moving violation in the last year, or two violations within a two year time frame. All violations will be reviewed - High School diploma or equivalent is required Qualifications: - 3+ years of mechanical, hydraulic and electrical operations - Appropriate diagnostic and troubleshooting skills - Own tools required - Know, understand and comply with Hiab USA, Inc. Operating and Technical Procedures and Workplace Instructions Skills: maybe we could include "Appropriate diagnostic and troubleshooting skills" but that's already in qualifications. Could also include "Ability to recognize sales opportunities and communicate", "Coach/tutor junior colleagues", but those are responsibilities. Might not need separate Skills section if content overlaps. But we could still have a Skills section with things like "Diagnostic and troubleshooting skills", "Mechanical, hydraulic, electrical aptitude", "Record keeping", "Customer service", "Sales opportunity recognition". However to avoid duplication, maybe we just have Qualifications and Skills combined? The instruction says we can use those headings if there is real specific content. We could put Skills as a subsection of Qualifications? But better to have separate if we have distinct content. Let's see if we have any skill-specific items not covered elsewhere: "Appropriate diagnostic and troubleshooting skills" is skill. "Ability to obtain and maintain DOT Medical Card" is requirement. "Valid Driver's License" requirement. "Own tools required" could be skill/qualification. "Know, understand and comply with Hiab USA, Inc. Operating and Technical Procedures and Workplace Instructions" is qualification. "3+ years of mechanical, hydraulic and electrical operations" is experience/qualification. Thus we could have Skills: "Diagnostic and troubleshooting skills", "Mechanical, hydraulic, electrical aptitude", "Record keeping and documentation", "Customer service and communication", "Sales opportunity recognition", "Coaching/tutoring". But many of those are in responsibilities. Might be okay to include them as skills. But to avoid over-splitting, maybe we just have Requirements and Qualifications, and skip Skills. The instruction says we can include Skills heading if there is real specific content. We have some skill statements; we could include them. Let's decide: We'll include sections: About the role, Responsibilities, Requirements, Qualifications, Benefits, Pay. Skip Skills and Schedule. Now Benefits: list concrete items: - $3,000 SIGN-ON Bonus - Comprehensive benefit package including: health, vision, dental, company-paid & voluntary life insurance upon first day of employment - 401k program with 6% company match - Personal time off and company-paid holidays - Tuition reimbursement for job-related continued education - Referral Program - Provided with a company cell phone, laptop and/or credit card, all to be used for the purpose of conducting company business We should also maybe include "Opportunities for career growth" but it's vague; we'll omit. Now Pay: "$29.30-$34.15 per hour based on skills and experience." Now we need to ensure we don't include boilerplate like "Hiab is the pioneer..." etc. That's not part of sections we selected; we can drop. Now produce HTML:

    About the role

    Your mission To perform service, (preventive maintenance, safety checks, corrective actions, upgrades and refurbishment) on equipment, at assigned Hiab locations in line with Manager’s instructions. Responsible for contributing to productive customer relationships as well as following Best Practice in all administrative and technical activities.

    Responsibilities

    • Inspect, perform service, troubleshoot (preventive maintenance, safety checks, corrective actions, upgrades and refurbishment) on the following equipment: Forklifts, Knuckle Boom Cranes, Loaders, Liftgates, Hooklifts, Skiploaders & Hoists in line with Manager’s instructions
    • Follow applicable safety rules, agreed working practices and environmental requirements
    • Staying up to date with technical developments as shown in internal service bulletins and completing technical courses when instructed by District Service Manager
    • Respond to customer’s queries and concerns to maximize customer satisfaction & follow Hiab Customer Satisfaction Guidelines
    • Keep adequate records, maintain documentation & submit daily reports in the format specified by the District Service Manager
    • Recognize sales opportunities and communicate to District Service Manager
    • Coach/tutor junior colleagues and trainees as necessary
    • Conduct self at all times in a way that promotes a positive image of the Hiab brand and follow rules of the Quality System

    Requirements

    • Ability to obtain and maintain a 1-year DOT Medical Card is required for this position
    • Valid Driver’s License is required
    • No more than one moving violation in the last year, or two violations within a two year time